Outlook Express 6 Send E-mail Problem

Here are two posts from news.microsoft.com which may help you if you do decide to re-install IE or OE; as far as I know there is no way to remove with IE or OE before reinstalling. You could also try emptying the Address Book of all content, or of extracting the original version from the XP CD (you can do that from Start|Run|msconfig; on the first page press Expand) and replacing your present versions (there is one in my documents and another in c:\windows\system32\dllcache).

Reinstall Internet Explorer:

Go to Start > Run and type in: rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf
and hit "enter".

Note: This assumes XP is installed on your "C' partition. If XP is installed on a partition other than "C", use the correct partition letter when performing this reinstall of IE

Many problems with IE and OE can be resolved using XP's System File Checker and also Checkdisk:

Command Prompt: SFC /SCANNOW (checks for missing/corrupt system files and replaces
them)

Command Prompt: CHKDSK (checks for file errors and attempts to correct them)

Reinstalling IE, using the method prescribed earlier, may also reinstall OE at the same time. I do not know of a method to only partially reinstall IE....it's all or nothing.
--
Carey Frisch (USA)


You can try locating the MSOE50.inf file in Windows\Inf Right click the INF file and select Install.
--
Doug Knox, MS-MVP Windows XP/9x

--



Shadow
Apologies to Neil Gaiman

Message Edited on 05/08/02 01:03PM by wsnyder

Thank you for your assistance.

I tried the options of the command prompt for the start and something weird happened:
The commands where performed but drive C space started to fill up (2% the first time and additional 1% after performing the commands for a second time)
Why did that happened? I was alerted!
And I also couldn't connect to my ISP after performing these commands. So I reverted the drive to be able to connect again.
How safe do you think are the rest of the solutions you suggest?

Thank you
wsnyder wrote:
- Here are two posts from news.microsoft.com which may
- help you if you do decide to re-install IE or OE; as
- far as I know there is no way to remove with IE or
- OE before reinstalling. You could also try emptying
- the Address Book of all content, or of extracting
- the original version from the XP CD (you can do that
- from Start|Run|msconfig; on the first page press
- Expand) and replacing your present versions (there
- is one in my documents and another in
- c:\windows\system32\dllcache).
-
- Reinstall Internet Explorer:
-
- Go to Start > Run and type in: rundll32.exe
- setupapi,InstallHinfSection DefaultInstall 132
- C:\windows\inf\ie.inf
- and hit "enter".
-
- Note: This assumes XP is installed on your "C'
- partition. If XP is installed on a partition other
- than "C", use the correct partition letter when
- performing this reinstall of IE
-
- Many problems with IE and OE can be resolved using
- XP's System File Checker and also Checkdisk:
-
- Command Prompt: SFC /SCANNOW (checks for
- missing/corrupt system files and replaces
- them)
-
- Command Prompt: CHKDSK (checks for file errors and
- attempts to correct them)
-
- Reinstalling IE, using the method prescribed
- earlier, may also reinstall OE at the same time. I
- do not know of a method to only partially reinstall
- IE....it's all or nothing.
---
- Carey Frisch (USA)
-
-
- You can try locating the MSOE50.inf file in
- Windows\Inf Right click the INF file and select
- Install.
---
- Doug Knox, MS-MVP Windows XP/9x
-
---
-
-
-
-
- Shadow
- Apologies to Neil Gaiman
-
- Message Edited on 05/08/02 01:03PM by wsnyder


wsnyder wrote:
- Here are two posts from news.microsoft.com which may
- help you if you do decide to re-install IE or OE; as
- far as I know there is no way to remove with IE or
- OE before reinstalling. You could also try emptying
- the Address Book of all content, or of extracting
- the original version from the XP CD (you can do that
- from Start|Run|msconfig; on the first page press
- Expand) and replacing your present versions (there
- is one in my documents and another in
- c:\windows\system32\dllcache).
-
- Reinstall Internet Explorer:
-
- Go to Start > Run and type in: rundll32.exe
- setupapi,InstallHinfSection DefaultInstall 132
- C:\windows\inf\ie.inf
- and hit "enter".
-
- Note: This assumes XP is installed on your "C'
- partition. If XP is installed on a partition other
- than "C", use the correct partition letter when
- performing this reinstall of IE
-
- Many problems with IE and OE can be resolved using
- XP's System File Checker and also Checkdisk:
-
- Command Prompt: SFC /SCANNOW (checks for
- missing/corrupt system files and replaces
- them)
-
- Command Prompt: CHKDSK (checks for file errors and
- attempts to correct them)
-
- Reinstalling IE, using the method prescribed
- earlier, may also reinstall OE at the same time. I
- do not know of a method to only partially reinstall
- IE....it's all or nothing.
---
- Carey Frisch (USA)
-
-
- You can try locating the MSOE50.inf file in
- Windows\Inf Right click the INF file and select
- Install.
---
- Doug Knox, MS-MVP Windows XP/9x
-
---
-
-
-
-
- Shadow
- Apologies to Neil Gaiman
-
- Message Edited on 05/08/02 01:03PM by wsnyder

I suspect that you are not completely clean of the virus to which you referred. If I understand you you tried the SFC and CHKDSK options, which messed things up further. That suggests that a virus may still be active. Did you try the two solutions which I suggested: emptying address book of all content or replacing wap.exe with the original file? The re-installation of IE or OE should, IN THEORY, not mess things up, but if you have an active virus, who knows? What I would do is back up all data which you wish to preserve (be careful, viruses can hide in data files). Then, I would re-install the whole of IE (which reverts OE to original status); but, I would expect the worse and expect to have to re-install XP after formatting. One other thing: what virus protection are you using? Most anti-virus programs have sources on their site which will help you to make certain that you have cleaned things fully. And there are programs on many anti-virus sites which will check your entire system for you to make certain that you are free of any virus.

Shadow
Apologies to Neil Gaiman

The virus protection I use is Norton Antivirus.

I update it daily and I have never been alerted for carring a virus in my system. However, a friend recently emailed me a note about virus name jdbgmgr.exe with a bear picture which is spead through the address book or the messenger and I deleted it without openning it and my system seems clean (of course I have empted my address book immediately).

I ocassionally have performed Symantec Virus check -and this time twice- through they're system and everything seems ok although my outlook express problem is still a case.

I don't know how easy and safe it is to un-install and re-install I.E. and if I can easily re-install XP since I am no proffessional.
Should I ask Dell to do that for me? I would really prefer to have them check my computer.
What do you think?

Thank you so much for all your interest and help!

Theodora

I use NAV as well; but there can be very rare instances of a virus sneaking through, especially the worm variety, and especially those which are spread via word processors. Do you use MS Word by any chance? There are viruses spread via the Macro system which utilize Address Book to spread further. But that is unlikely.

As for a new install of IE, if you follow the instructions in the memo I posted originally from Carey Frisch, there should be no problems. There are few more reliable sources for knowledge about XP than he is. If you are forced to re-install Windows, you best bet is to do a clean install, i.e., re-format your hard drive, then install Windows XP and everything else (formatting wipes out everything). One source for guidance is
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp

It is unlikely that calling tech support will help very much, since any software warrenty is only for 30 days, but you might find a kind-hearted tech who will help you.

Finally, you did not say whether you replaced you current instances of wab.exe (the address book executable) with the original version. Do the following: go to the start menu, press Search. Tell it to look for wab.exe; before you run Search, click on More Advanced options and tell it to look in System Files and Folders. Run Search and note each location in which the file occurs. Then as instructed in my earlier memo, run Start|Run|msconfig. With your XP CD in the drive, press Expand, and tell it to expand wab.exe from the CD (Source) to your Desktop. After that replace all of the old copies of wab.exe with the new copy. That will return Windows Address Book to its pristine state. That may do it.

Shadow
Apologies to Neil Gaiman

I kept getting the same error message. I called Microsoft and spent $35 for them to tell me that I have cookie blocking enabled and therefore the server isn't verifying me. I copied ans pasted the server address into Internet Options (the part that allows overidding cookies for certain website) I have no problems no. I afell dumb that I didn't think of this myself.

I received the following 'HTTP' error number on attempting to send email using Outlook Express:

0x800CCC35

The info on microsoft.com was no use (something about managing identities). But, I fixed the problem very easily by following the advice below:

Lower security settings in Internet Options:

• Open Control Panel
  
• Click on Internet Options
  
• Click on Security tab
  
• Set security to Medium
  
• Click on Privacy tab and set the slider to Medium

I did not have to carry out the following as the problem went away but maybe you will have to do this:

Open Outlook Expresss

• 
  
• Click on Tools Click on Options
  
• Click on the Security tab
  
• Put a tic in Internet zone

I got this helpful info from: http://www.rselby.com/Outlook.html (Thank you Mr. Selby).

Finally, I moved my Internet security setting back up to high, and the problem has not reappeared. Strange but true.