Outlook Express New email Notification Doesn't Work

Question

I just received a new Inspiron E1505 running Windows XP MCE and Outlook Express does not put the icon in the task tray or play a sound when a new mail message is received.  I have checked the settings and 'Play sound when new messages arrive' is checked.  I also installed all updates from Windows Update.  I have several other systems running XP Pro or XP Home and OE notifications work correctly.   Anyone have any ideas?   Thanks, Don

Dan Manley · Answer

Control Panel | Sounds and Audio Devices | Sounds Tab.  Scroll down the list to 'New Mail Notification' and be sure there is a sound selected and test it there to be sure it's functioning.  OK out when finished.

DonB20 · Answer

Thanks for the reply. I had previouly checked that and confirmed a sound was selected and it does play. The ICON doesn't even show up in the task tray when new mail comes in. Thanks, Don

Caroline4short · Answer

Did you resolve this by any chance I have the exact same problem with my Windows XP Pro?

DonB20 · Answer

Sort of, I disabled the PC-cillin toolbar in outlook express (you disable it from PC-cillin). That resolved the notification problem. Since my employer uses Symantec anti-virus software and it is licensed to employees for home use I ended up just uninstalling PC-cillin and using Symantec.

Good Luck,
Don

Caroline4short · Answer

I suspected PC-cillin, it has given me a bunch of problems so far, but was unable to figure out how to disable it from affecting my Outlook Express.  I appreciate your input!

ss396sub · Answer

My first post.  I too have the same problem with my Inspiron E-1505, using IE 7, OE and MC 2005.  The sound works when using the Preview/test button but not when new mail arrives.  I opened my PC-cillin/Mail/Anti-Spam but there was NO, Deactivate the Anti-Spam Toolbar, to click on.  However, with OE opened, under the regular Toolbar there is a, Trend Micro Anti-Spam toolbar with 5 sub headings.  When I clicked on Trend Micro I then clicked on, Disable Anti-Spam Toolbar, it did NOT permit the sound to play when new mail arrived.  I was so hoping that PC-cillin was the gremlin in my machine but I guess not. Does anyone have a solution??   John

ss396sub · Answer

Good news:   I recently switched to, bellsouth.net, with DSL Lite and their suite package of security.  The install of the security pkg.(anti-virus, spyware & firewall) uninstalled my Trend Micro PC-cillin Anti-Virus program.  NOW, I finally have sound when new mail arrives.  The problem of no sound must have been due to, TM PC-cillin Anti-Virus program.    John  :smileyvery-happy:

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