OUTLOOK PROBLEM - WINDOWS XP

Question

I have not been able to find this particular situation in any of the posts. I have had my Dell 4600C for over 2 years.  I have always used Outlook for email.  Last night when I tried to open my email I got an error message.  First it said that it could not connect.  Then it said that Outlook might not be configured correctly or my memory was full.  Then it said it could not find 'MSOE.dll' (I did not write it down but I think this was it).  I have been using Outlook for a long time so I know it is configured correctly.  I am not a computer whiz but I tried many things from the help site to no avail.  When I got to work this am I went back on Microsoft and Dell help sites.  I don't know what to do. Is there something I can check when I get home this pm?  I have not installed anything new on my system for a while.    I ran a virus scan, defragmented and compressed all old files.  I still could not get Outlook open.  I finally got a message saying a connection was loose.  I get my Internet service through satellite Direcway.  I checked all connection wires and they were fine. I don’t think it is the connection.  I can get on the Internet and access my help files.  There is only something wrong with my email – Outlook.  Please tell me what I can when I get home to try and resolve the problem.  I HATE telephoning support sites!  I cannot understand what they say at all.  I am an old lady (no joke) and I am not able to get up and down as they instruct me to do.  I don’t know one thing about computers except that I use my email at home for all my correspondence.  I am at work now trying to 'borrow' a company pc to find out anything you can

Denny Denham · Answer

katielogue,

Error messages referencing MSOE.DLL are normally associated with Outlook Express, not Outlook. One article relating to a similar message is here.

Since the problem started last night the first thing I'd recommend is to use System Restore to return your system to its state prior to the start of the problem. If that does not work, please post the exact wording of the error messages you receive and also please confirm that you use Outlook for email and not Outlook Express.

katielogue · Answer

Thanks for answering.  I did a restore last night and I still could not get Outlook EXPRESS to open.  The exact error message text in the boxes : 1. Error says  The identity login could not be started. Some components are either missing or incorrectly configures.   Clicking OK is the only option 2.  Error says Outlook Express could not be started. It may not be installed correctly. Make sure that your disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x8007045a)  Clicking OK is the only option 3.  Error says  Outlook Express can not be started because MSOE.DLL could not be initialized. Outlook Express may not be installed correctly.  Clicking OK is the only option. When I got home I ran a PCCHECK from Dell's help site.  There was nothing about Outlook Express listed after the check. I went into my program files and clicked on the OE folder.  I got the same Error messages. I am really at my wit's end with this.  I said this am that I hate calling the support telephone number.  I cannot do the things they ask and I can't understand what they saying. Help...can you tell me anything else?

Denny Denham · Answer

katielogue, There is a series of troubleshooting steps for the errors you are receiving on this page.

katielogue · Answer

thanks for the link I will try these steps when I get home.

katielogue · Answer

Denny, I have tried everything except standing on my head and singing the Star Spangled Banner.  I guess my only other option is to re-install Windows?  Would that be a fair statement?  I still have all the disks and instructions in the booklet to tell me how to do it.  I appreciate all your help, dear.  It won't hurt me to lose the messages that are there now. Again, I appreciate your time and help. k

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