PC Restore Problems

Question

Hi Guys, Been having a lot of problems with XP so wanted to do a re-installation. Needless to say I didn't receive the XP disk (thanks Microsoft :-( ).   Dell suggested I do a PC Restore. However, I've tried it a load of times and it just isn't happening. I either get a Keyboard failure or it just boots as normal. I've been very careful when pressing the CTRL+F11 key but whenever I get it right, I get Keyboard failure. There doesn't appear to be anything wrong with the keyboard.   I tried a System Restore aswell, but that did not fix my xp problems.   Could any help as Its driving me nuts.   Thanks for any help   Best Regards     Karl

Karl Melvin · Answer

Same keyboard I got with the PC. I might try a different one.   I normally waited about 3 seconds before I hit Ctrl+F11 - could this make a difference?

Karl Melvin · Answer

Hi, thats exactly what I've been doing. When I see  www.dell.com as soon as I turn the PC on - I immedialely press Ctrl+F11 and get the 'Keyboard Failure' issue.

rickmktg · Answer

@Karl Melvin wrote:

Same keyboard I got with the PC. I might try a different one.

I normally waited about 3 seconds before I hit Ctrl+F11 - could this make a difference?

As soon as the Dell screen appears.

rickmktg · Answer

@Karl Melvin wrote:

Hi Guys, Been having a lot of problems with XP so wanted to do a re-installation. Needless to say

I didn't receive the XP disk (thanks Microsoft :-( ).

Dell suggested I do a PC Restore. However, I've tried it a load of times and it just isn't happening.

I either get a Keyboard failure or it just boots as normal. I've been very careful when pressing the CTRL+F11 key but whenever I get it right, I get Keyboard failure. There doesn't appear to be anything wrong with the keyboard.

I tried a System Restore aswell, but that did not fix my xp problems.

Could any help as Its driving me nuts.

Thanks for any help

Best Regards

Karl

CTRL F11 should be pressed immediately upon seeing the Dell screen.

Karl Melvin · Answer

Ok thanks rickmktg  - I'll give it another bash this weekend and let you know.

rickmktg · Answer

@Karl Melvin wrote:

Hi, thats exactly what I've been doing.

When I see www.dell.com as soon as I turn the PC on - I immedialely press Ctrl+F11 and get the 'Keyboard Failure' issue.

If you're using a different keyboard than what you purchased with the computer, switch it back. The Dell screen should not be immediate, it should be after a few seconds.

Windows General

PC Restore Problems

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