PC Tune up problem

Question

I downloaded and ran Dell PC Tune-Up, and now some websites (such as Wikipedia and Kongregate.com) do not look and/or work properly in Firefox. What happened?

fyip · Answer

http://saftey.live.com Try this free site from Microsoft.

wramey · Answer

Dell PC Tuneup also caused some problems for me...   after running the Dell PC Tune-up utility, my Dimension E310 desktop system's network runs about 10% as fast as it did before the Dell PC TuneUp utility...   Other than the network speed slowdown, the rest of the system seems fine.   The utility sets a system restore point, but doesn't allow me to restore to anything before the utility ran.  :-(   I ran the Windows Live OneCare utility as suggested above, but that didn't fix the problem.   I installed everything Windows Update suggested, including IE7, but that also did not fix the problem.   My other Dell system (Latitude D620) on the same network is still running at 'normal' speed, and I haven't made any system configuration changes for months, so I'm pretty sure the slowdown is due to the Dell PC Tuneup utility.   Need some expert help on this.  Any suggestions out there?

amoss66 · Answer

Had a similar problem, after install the program accessing the Internet was painful, pictures did not load, web sites would load the front page and then not load any further pages, web sites reverted to a 'classic style'. There is another messge thread on this, followed the advice and did a system restore to before i installed the 'Tune up software' and problem was solved. I am running wndows XP, did try the suggestion above but had no effect.

wramey · Answer

Follow up: I spent about an hour on the phone with Dell Support this morning, had to go in to work after that, so my wife spent an additional 40min until they gave up. Via a remote desktop connection, the Dell technical support rep:

Deleted the prefetch cache directory
Deleted temp internet files, cookies, browsing history, passwords
Some stuff we didn’t see (result was reset of programmable keys to defaults)

The result was slightly better than before...

Then I did some additional research this evening and found this article:
http://support.microsoft.com/kb/282402 (note the disclaimers)

It explains a possible optimization that increases the number of simultaneous connections your browser will support with each web server it contacts. The HTTP specification says that only 2 should be allowed, but that as broadband connections get faster you can set a couple regkeys to larger numbers as high as 10 and hope for better results (even though it violates the spec). When I looked in my registry, I discovered that something (Dell PC Tuneup is the likely culprit) had set the regkeys to *16*, probably due to setting the value in hex (where 0x10 = 16) instead of decimal (where 10 = 10).

I reset both regkeys to 3, and now my network connection (as experienced through my browser) is much faster again. Fast enough that using the internet is not so painful, and the streaming video for my classes does not time out anymore.

bray_john · Answer

I ran the PC Tuneup program today and do I ever regret it. Now I can't get many web pages that I go to frequently to work. I use Firefox as my primary browser and it's only in Firefox that I'm having trouble. I've posted pictures of two examples of pages that worked right up until I ran the PC TuneUp. BEFORE http://www.flickr.com/photos/89956991@N00/536513962/ AND AFTER http://www.flickr.com/photos/89956991@N00/536513964/ ==== & BEFORE http://www.flickr.com/photos/89956991@N00/536513972/ AND AFTER http://www.flickr.com/photos/89956991@N00/536513960/. I've circled the areas in red that are the issue now. I can also report that there are errors in the "error console" - not sure what that is - but I'm not sure how to read them. They seem to revolved around something to do with JavaScript. I'm not that sure of myself, however. There has to be some setting that the PC TuneUp changed in Firefox to cause this problem. Turning off Dell Support 3.2.1 doesn't change anything. Message Edited by bray_john on 06-08-2007 07:39 PM Message Edited by bray_john on 06-08-2007 07:41 PM Message Edited by bray_john on 06-08-2007 07:42 PM Message Edited by bray_john on 06-08-2007 07:43 PM Message Edited by bray_john on 06-08-2007 07:44 PM

Message Edited by bray_john on 06-08-2007 07:45 PM

bray_john · Answer

I tried to fix my problem (see above), but to no avail. Something in the PC Tune Up corrupted my firefox profile. Fortunately, I had backed up the profile on June 1, so no real harm. I couldn't simply overwrite the current profile with the backed up version, however. That didn't fix the problem. Instead, I had to create a new profile and then overwrite that one with the back-up version. All's working properly again. I certainly will not pay for PC Tune Up nor will I ever run it again.

Windows General

PC Tune up problem

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