2 Intern

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12.7K Posts

May 29th, 2007 20:00

"All documentation I have read so far seems to indicate that I would need the XP Professional disks in order to run chkdsk /r. "
 
with the PC being unbootable, you are correct. Borrow a cd from a neighbor or friend, just be sure it is the same flavor of Windows (Pro, Home, ect)

21 Posts

May 29th, 2007 23:00

I feel your pain.  My E510 just did the same thing.  I ran the chkdsk/r and it told me there were too many unrecoverable problems.  I had to restore to factory setting.  I was told though that the code I had meant that the hard drive was failing.  I'm in the process of installing a new hard drive right now. 
 
I'll have to hook up the old hard drive and run a test on it to see if it is actually dying.
 
Also, there is a link that gives instructions on getting the OS disks.  I had to call Dell and have them send them to me.

2 Posts

May 30th, 2007 00:00

Thanks everyone for your help.  I went ahead and just did the restore because I can't get my hands on XP Pro disks right away.
 
Bev, thanks so much for the link to request the disks.  I will be taking care of that right away because I'm sure I will need them again.
 
I just have one more question.  Why does Dell not include the disks when they ship their computers?  It would seem logical (and simple) to take care of that minor issue from the get-go....no?

10 Elder

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46K Posts

May 30th, 2007 00:00

CharCan

You should be able to obtain the disks required for a reinstallation of windows, from Here.

Bev.









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10 Elder

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46K Posts

May 31st, 2007 02:00

CharCan

It's due to Dell's infamous, Media Reduction Initiative. Then several months ago, Dell reverse their policies and again shipped the reinstallation disks with the computers.

The factory installed Dell PC System Restore has an achilles' heel, when the hard drive fails, you have lost the feature.

Bev.








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