primary hard drive disk 0

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@notenufhrs wrote:

Hi,

I just started at this company and tried to turn on the laptop (inspiron 4100) and I get an error saying primary hard drive disk 0 not found, no bootable devices, strike f1 to retry boot, f2 for set up utility.  f1 produces the same response... f2 shows I have no hard drive. 

I have tried removing the hard drive and reinserting it. I have tried using the operating system reinstallation cd, I have tried run the diagnostics etc. Many hours later and still the same results. The other person in my office said the prior employee dowloaded service pack 2 and it never worked after that... I have no idea if that has anything to do with it or not.... but HELP!!!  I am at the end of my limited knowledge on how to fix this!! 

Cathy

 

If the hard drive is physically there and you cannot run diagnostics or reinstall the OS, I would assume the drive is dead, which has NOTHING to do with an attempted install of SP2.