Problem activating norton

Question

We bought Norton Internet Security 2004 with my Dimenson 8400 a couple of months ago. Since then the trial period has expired but when I attempt to activate the product, I get a message telling me I have attempted to activate the product too many times.   We paid over £60 for 16 months cover and have since been attacked by a number of trojan horses which have damaged my internet connection and caused trouble with AOL because I don't have a suitable virus scan/security system.   I don't want information on other security software - I have paid for Norton and I would like this problem sorted as soon as possible. Is there some kind of code you can use to bypass it?   Thanks

IT Junkie · Answer

Can you run the Live Update option via Norton?    You might need to uninstall Norton Internet Sec and reinstall (assuming that you have the software application CD that was shipped with the PC).  Once you have it reinstalled, click on Live Update and re-register.

Fushia_groan · Answer

I've tried that but still with the same problem.

BRIANBORU · Answer

did you attemp to activate after the trial period was over?

Fushia_groan · Answer

Yes... is this a problem?

BRIANBORU · Answer

i don't think you can activate a trial program after the trial is over. i think you have to uninstall the trial program and get a new exe file to install it. you said you paid '£60 for 16 months cover'. you don't pay for trialware (not as far as i know).

Fushia_groan · Answer

We were sold Norton with our dell computer, it wasn't a trial programme, it had 15 days trial and then you had to activate it when it ran out. But no luck.

BRIANBORU · Answer

did your system come with the dell pcrestore utility?   http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151

Fushia_groan · Answer

The problem with that is, I have a LOT of information on my hard drive (I make music) so it would be very impractical to back it all up unless there was another way.

BRIANBORU · Answer

there is a program called microsoft installer clean up utility at   http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B290301   if you want to use it, you should carefully read the documentation. please let me know either way. thanks , brian     Message Edited by BRIANBORU on 01-12-2005 02:57 AM

IT Junkie · Answer

^^ great utility :)

Fushia_groan · Answer

I've installed the clean up but haven't used it yet - I'll let you know how it goes :smileywink:

Windows General

Problem activating norton

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