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3 Posts
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44745
August 11th, 2007 03:00
Problem installing Trust Wave Embassy Security Center
PC: Latitude D620
OS: Windows VISTA
I have tried installing The Trust Wave installer several times and I keep getting the following error:
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Wave Installer
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The Wave Installer could not upgrade the prerequisite ETS Upgrade.
Reason: Unknown Error.
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OK
---------------------------
Wave Installer
---------------------------
The Wave Installer could not upgrade the prerequisite ETS Upgrade.
Reason: Unknown Error.
---------------------------
OK
---------------------------
I have removed everything Trust Wave related and I have tried to reinstall it. Any help would be appriciated.
Thanks,
Robert
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jasmad
1 Message
0
February 7th, 2008 02:00
Did anyone resolve this as i am getting the same error.
Vista Ultimate Express Upgrade
R175929
"The Wave Installer could not upgrade the prerequisite Wave Infrastructure"
Any help would be appreciated.
Jason.
IndependentTech
2 Posts
0
March 30th, 2008 23:00
Same problem here too. Also looking for a solution. It was working fine with the older version until all the sudden it stopped. (possibly affected by a windows update?) Tried to install the newer version now available for download, and I get the same problem. I'll be keeping an eye on this thread, and posting if I find an answer...
Latitude D630
XP Pro SP2
100% up to date on Updates from both Microsoft & Dell (the result of trying to get this to load)
lcrespo
3 Posts
0
November 28th, 2008 08:00
Check this note by Microsoft Support,
I use to have problems installing ETS on my D630 under WinXP SP3
It was due to Windows Installer.
http://support.microsoft.com/kb/315353
Hope it helps...
Mattph76
2 Posts
0
January 20th, 2009 18:00
Ive been having problems with my biometric reader too, and decided to uninstall and reinstall the wave embassy suite. When I went to reinstall I now get prerequisite wave infrastructure error.
I have tried,
All produce the same error. [:'(]
Any other suggestions would be grateful (short of an re installation of Vista)
DaniDR
1 Message
0
September 10th, 2009 12:00
The fix suggested in a previous post WORKED FOR ME. Specifically, this msft article: http://support.microsoft.com/kb/315353
In a command prompt, run the following -
msiexec.exe /unregister
msiexec /regserver
Installer now runs. Thanks!