Problem ordering Win7 upgrade

Question

I purchased Vista back in July to add to my Mac (Im still not sure what I was thinking). The software was listed with the promise that I would receive a free copy of Win 7 when it was available. I waited for the notice that Win7 was available but after 4 months I decided to check. After 40 minutes oh hold, bing bounced from one person's hold to another, I was directed to a new page where I could register my HARDWARE but that was not what I needed. I called back and AFTER 2 HOURS ON THE PHONE being switched from one person to another I was sent an email link to a broken web page. Shortly after that I was sent another link to yet another broken site. PLEASE HELP ME, DELL!!!!! What do I need to do to receive my Windows 7?

DELL-Jesse L · Answer

Wm Phillips, Thank you for using the Dell Community Forum. Click the link below and fill out the form to receive your win7 disk. Win7 Upgrade Site

Wm Phillips · Answer

Jesse,

Thanks so much for the quick response. Unfortunately we have once again missed the mark. I purchased SOFTWARE not HARDWARE from Dell and the site you referenced is for registering hardware. Perhaps you can get a sense of my frustration with this issue and Dell. If you are unable to assist me perhaps you could direct me to the appropriate person.

Hans1720 · Answer

DELL-Jesse L wrote the following post at 12-17-2009 1:08 PM: I am sorry to be totally inexperienced in asking for help in a forum.. is recognised by Dell support and fulfills the eligibility criteria..All my attempts to order the free Win7 upgrade end with the message'The system is not in our database. Please verify that you have entered the correct service tag and review the eligibility criteria. If you feel you have reached this in error, please have your receipt available and contact Dell. '.Please let me know wjat I should do to get this Service Tag in 'their database'.All help is appreciated. <ADMIN NOTE: Service tag removed per privacy policy>

Wm Phillips · Answer

I checked several other Dell forums and it looks like Dell has a habit of not following up on customer service issues. Does anyone have any contact info for someone at Dell who can actually fix a problem?

tadcooper · Answer

Jesse,

I am having problems with the Win7 site. I just ordered 2 new laptops which were both eligible for upgrade. The first one went through, but it only gave me the option to upgrade in French (not sure why that is, but I'm not french I'm from the US). The second laptop isn't found in the database. I bought them both on the same day (12/9/09).

I have tried all of the help numbers, but not much luck. Your help would be appreciated.

Wm Phillips · Answer

Hello Dell.....can you hear me????? Help!  Help me get the windows 7 upgrade that you promised me. Just ignoring me won't make me a repeat customer.

tadcooper · Answer

Phillips - I feel your pain, I tried emails and different phone calls for about 3 days, but no luck. Finally, I got an email from the Windows 7 upgrade site - it didn't help me of course, but it did have a phone number to call (800-624-9897). To my shock I called that number, weaved through some menus and finally got to someone who actually helped me. She stayed on the phone with me for 25 minutes until we got the entire thing figured out. Of course, something was screwed up on Dell's end, but at least she was willing to help.

Try the number and good luck.

Windows General

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