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July 9th, 2007 07:00

Problem with Intel Matrix Storage Manager

I have a dimension 9200 with RAID 1. Last week I updated to the latest version of the Intel Storage Matrix console. This seemed to go fine but I soon found that I had to keep reactivating vista, even though the OS said it was activated (i.e. the microsoft web site said I wasn't using genuine software).
 
I fixed the problem (or so I thought) by restoring to a point just before I did the Intel console update. At that point when I was asked to activate Vista again (for the millionth time) it actually downloaded some validation software and activated.
 
No problems with activation anymore but now I can't load the Intel storage console properly - it says a plug-in could not be loaded (doesn't say which one). When I start the computer I can see before I get into Windows that the raid configuration is ok and when I get into Windows something (Intel storage manager?) is telling me that I am protected from disc failure.
 
So my question is can I just uninstall the Intel Storage manager and try installing again? What will happen to my RAID configuration when I uninstall. Do I even need the console?
 

91 Posts

July 10th, 2007 01:00

Well I did it and I got the results I expected.
 
1) Intel storage console worked fine
2) Needed to reactivate windows
3) Online activation failed because it said the product key was already in use
4) Phone activation worked
5) When I check control panel -> system it says that windows is activated but instead of the little genuine logo to the right I have a link to "get genuine"
6) when I follow this link I can check if windows is genuine and it says I am not and that I need to activate first.
 
 
Help - I think this has something to do with Intel storage manage corrupting the validation file on my pc. Is there any way to uninstall this file or active x control and have a new one installed when I revisit the validation site?

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1.1K Posts

August 5th, 2007 17:00

Hi down_under:
I have done my clean reinstall of my VISTA yesterday. I for some unknown reasons could not load my small version of the IMSM during my VISTA clean installation at the point "where do you want to install windows" [load driver].
However I continued with the format and clean installation and it was uneventful. On complition I activated the VISTA on line.  Afterwards [I have been guided by desperate-iastor] I decided to go and install this small version of the IMSM and afterwards it requested my VISTA to be reactivated [as expected from this thread]. I was again able to reactivate on linewithout any difficulty. However as you have stated when I checked if genuine it suggested it may not be genuine.
 
Now here is what I did to get it Genuine.
I went back to control->device manager->Rolled back the Intel 82081 driver.
Now I have to reactivate the VISTA [I expected this]. Then in the same window I clicked to see if it was genuine. It suggested to be genuine to install active X control which I went ahead.
Then again I went back to the control->Device manager->update the Driver. This updated to the latest IMSM.
As expected computer requested to restart to get the change effect.
I restarted and went to control->system-> I found it as expected three days to activate the VISTA.
Now I clicked to activate on line and activated without any difficulty.
Now you click the windows to see if genuine and I find it is recognised as genuine!
I am happy now
snow
Dimension 9200
Intel ViiV Core 2Duo E6400 Processor 2.13GHz 1066 MHz 2MB
Windows XP media Centre Edition 2005 now VISTA OS 32bit
Memory:2048 MB Dual DDR2 533 MHz [2x1024]
Dell Wireless Bluetooth Keyboard & Mouse Dell Wireless Bluetooth
Video Card: 1GB nVidia GeForce 7950 GX2 Dual graphics card
Sound Card Sound Blaster X-Fi Xtreme music
Intel 82801 HR/HH/HO SATA RAID controller
Intel Matrix Storage Manager v7.5.0.1017
Chipset v.8.1.1.1013
HL-DT-ST DVD +/- RW GSA-H31N
HL-DT-ST DVD-ROM GDRH10N
Hard Drive: 640 GB [2*320GB]SATA stripe RAID 0
Media Card Reader 13-in- 1 internal

91 Posts

August 6th, 2007 08:00

Hey Snowshine - great work. I admire your persistence. I worked around the problem by installing the last of the v6 IMSM. It's doing everything I need and above all it is stable. Nevertheless I won't be able to stay on this version for ever so I will keep you solution at the ready.

91 Posts

August 19th, 2007 10:00

Hey,
 
I noticed that Intel released the latest version of IMSM on 2nd August (v 7 .6.0.1011). The release notes don't mention anything about fixing Windows Genuine problems but does anyone know if it does? I don't want to install it until I know that the problem has been fixed. I really don't want to be spending the next day or so rebuilding my computer if it doesn't work. 

2 Intern

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1.1K Posts

August 19th, 2007 10:00

Hello down_under
What kind of Windows genuine problem you are concerened about.
Few have installed [including myself] the latest IMSM v 7.6.0.1011.
Also installed the KB 938194 & KB 938979.
Computer working fine.
I have not seen iastor error for over a week.
snow
 
I did not need reactivation on this occassion after the latest installment of the IMSM-If that is what you were referring to.
 
snow


Message Edited by snowshine on 08-19-2007 06:59 AM

2 Intern

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1.1K Posts

August 19th, 2007 11:00

I have already answered in my edited response.
I did not require to activate this time round after the installment of the lates IMSM.
It may be that on the last time round we updated the IMSM& the Chipset together, this may have been too many changes to the hardware and hence prompted us to reactivate the windows [This is just my theory!!]
snow

91 Posts

August 19th, 2007 11:00

The problem whereby you have to revalidate windows after you upgrade ISMS. Last time I tried, phone activation allowed my os to be activated but the os was not considered genuine. Ended up having to reinstall vista and revert to an earlier version of ISMS. 

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