problem with sp2

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@cedarlkdj wrote:

maybe someone here can help.......

I installed sp2 after it came out (ordered the cd and put it on with that)......everything has been fine untill I purchased Quicken Premier Home and Business 2005 and it wouldn't install.......after doing some research, found that there is a conflict issue with sp2.........the only way to install Quicken is to uninstall sp2........here's the problem.....I deleted the sp2 uninstall folder and the restore points from back then which are the only ways microsoft says to uninstall sp2?....any way to uninstall sp2 without it in add/remove programs, the uninstall folder and no restore point?????????

I can't believe Quicken is selling this product knowing it's a problem (and they won't help at all)

 

There is no problem with Quicken, it's a problem with Installshield and here's Microsoft's suggested fix:

 

From Microsoft:

"based on the detailed information you have provided, I have searched trough our internal database and found there is a compatible issue between Quicken 2005 and SP2. From our customers' feedbacks, they cannot install Quicken 2005 on systems with SP2 installed. The message they have encountered
is just the same.

I have then tested this issue on my side and found if we have SP2 installed on our computer, Quicken 2002 and later versions are able to get installed, but Quicken 2005 won't.

At this point, since installing Quicken only depends on Windows Installer, I suggest we double-check the status of Windows Installer on your system.

Step 1: Enable Windows Installer service
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1. Click Start, click Run and type "services.msc" (without the quotation mark) and click OK.
2. Scroll down to the Windows Installer service on the right panel and double click it.
3. Check if the above service is enabled on the General Tab. (If it has already been enabled, please disable and re-enable it.)


Step 2: Check the Windows Installer service in Registry
============
1. Click Start, and then click Run.
2. In the Open box, type "regedit" (without the quotation marks), and then click OK.
3. Locate and click the following registry key:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]

4. In the right pane of the Registry Editor window, double-click ImagePath.

5. In the Edit String dialog box that appears, make sure that the string in the "Value data" box contains the correct path to the Msiexec.exe file. The following is the correct path, where is the drive in which Windows XP is installed:

:\Windows\System32\msiexec.exe /V

If not, please reset it.

6. Click Exit on the File menu to quit Registry Editor.


Step 3: Please temporarily remove any antivirus software such as Norton Antivirus or McAfee since they can cause similar issues as we have encountered.

After performing these steps, if Quicken 2005 still cannot be installed, I suggest we remove SP2 from your computer and then install Quicken on your computer to test this issue again. After installing Quicken, let's upgrade your computer to SP2 again.

To remove SP2, we can refer to the following steps:

Use the Add or Remove Programs tool in Control Panel
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1. Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
2. Click to select the Show Updates check box.
3. Click Windows XP Service Pack 2, and then click Remove.
4. Follow the instructions on the screen to remove Windows XP SP2.

For more information, please refer to the following Knowledge Base Article:

How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/default.aspx?scid=kb;[LN];875350"

Message Edited by rickmktg on 02-22-2005 08:04 AM

Rick.......

I already read this article and did all that.......I went to installshields community forum and everyone there having the same problem and the only fix was to unistall sp2.....install Quicken, and then reinstall sp2.......I have the sp2 cd, if I run the cd again it should put the uninstall folders back on and then be able to uninstall it ....right????