Log on in your wife's account and go to Start|Run, enter
%userprofile%\application data\microsoft\templates" and click OK. Right-click and delete the Normal.dot file that appears. When you restart Word in that account it will generate a new normal template and should behave proprly in both accounts.
Message Edited by Denny Denham on 12-28-2005 07:14 PM
I did what you said and got the message "Windows cannot find 'C:\documents... This doesn't makes sense to me. I double-checked and I entered what you said exactly. Any ideas? Thanks.
Mea culpa. Somehow a rogue quotation mark snuck into my original post. The command to enter at Run is
%userprofile%\application data\microsoft\templates without the trailing ".
Message Edited by Denny Denham on 12-28-2005 10:37 PM
I didn't type the quotation mark. I did type in the string you gave me without the "\templates" at the end and got the Microsoft folder with several subfolders, none of them named "templates." I also did a search for a file named "Normal.dot" within the Microsoft folder and didn't find one. Any ideas?
The quotation mark was the only error in the command, the \templates is required.
You can get rid of the normal template the hard way in any case. You will find it in C:\Documents and Settings\
Your wife's account\Application Data\Microsoft\Templates. Make sure that Windows Explorer is set to show hidden files and folders. (You can also see the process illustrated
here.
Thanks for the help and tutorial. I changed the setting on Explorer to show all files and folders, so I figured that was the problem, but there is not a "template" folder under application\microsoft. I also can't find a file named "normal.dot." Could this file be called something else? Could the issue be that I'm using Word97? I don't think I mentioned that in my message. Does this change the solution you are suggesting given it's an older version? What you are proposing makes sense since it works fine on my account, but I can't find the file.
The file cannot be named anything but normal.dot and every Word installation has one. I have never installed Word97 on an XP system but I can't imagine the file being located anywhere but in the location specified. Just do a search for normal.dot and see if one turns up anywhere in your wife's files. (As a sanity check, since Word is working fine on your account, try the steps that have so far failed on your wife's account and see if they work for you.)
I found two "normal.dot" files on my computer, but they were both in the "C:\Program Files\..." not in either my or my wife's account. I deleted them both and started Word. I still see the symptom of mine working fine, and hers having problems (graphics, ability to save, etc.). It is still a mystery how this could be happening with one Word program. I think she tried to open a "WordPerfect" file a while back around the time when she started having problems. Could this have something to do with it?
Denny Denham
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December 29th, 2005 01:00
Log on in your wife's account and go to Start|Run, enter
%userprofile%\application data\microsoft\templates" and click OK. Right-click and delete the Normal.dot file that appears. When you restart Word in that account it will generate a new normal template and should behave proprly in both accounts.
Message Edited by Denny Denham on 12-28-2005 07:14 PM
Charlie47
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December 29th, 2005 02:00
Denny:
I did what you said and got the message "Windows cannot find 'C:\documents... This doesn't makes sense to me. I double-checked and I entered what you said exactly. Any ideas? Thanks.
Glenn
Denny Denham
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18.8K Posts
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December 29th, 2005 04:00
Mea culpa. Somehow a rogue quotation mark snuck into my original post. The command to enter at Run is
%userprofile%\application data\microsoft\templates without the trailing ".
Message Edited by Denny Denham on 12-28-2005 10:37 PM
Charlie47
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December 29th, 2005 16:00
I didn't type the quotation mark. I did type in the string you gave me without the "\templates" at the end and got the Microsoft folder with several subfolders, none of them named "templates." I also did a search for a file named "Normal.dot" within the Microsoft folder and didn't find one. Any ideas?
Thanks.
Glenn
Denny Denham
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18.8K Posts
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December 29th, 2005 21:00
The quotation mark was the only error in the command, the \templates is required.
You can get rid of the normal template the hard way in any case. You will find it in C:\Documents and Settings\ Your wife's account\Application Data\Microsoft\Templates. Make sure that Windows Explorer is set to show hidden files and folders. (You can also see the process illustrated here.
Charlie47
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10 Posts
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December 29th, 2005 23:00
Glenn
Denny Denham
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18.8K Posts
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December 30th, 2005 01:00
The file cannot be named anything but normal.dot and every Word installation has one. I have never installed Word97 on an XP system but I can't imagine the file being located anywhere but in the location specified. Just do a search for normal.dot and see if one turns up anywhere in your wife's files. (As a sanity check, since Word is working fine on your account, try the steps that have so far failed on your wife's account and see if they work for you.)
Charlie47
1 Rookie
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10 Posts
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December 30th, 2005 03:00
Denny:
I found two "normal.dot" files on my computer, but they were both in the "C:\Program Files\..." not in either my or my wife's account. I deleted them both and started Word. I still see the symptom of mine working fine, and hers having problems (graphics, ability to save, etc.). It is still a mystery how this could be happening with one Word program. I think she tried to open a "WordPerfect" file a while back around the time when she started having problems. Could this have something to do with it?
Glenn