Problems with Ad-Aware

Question

I recently installed Ad-aware to my Inspiron 6000. Not even 5 minutes later my screen turns blue and I get this message:   Stop: C00021a  {fatal system error} The windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000  0x000000). The system has been shut down.   I chatted with Dell Tech Support but the solution they gave me I wasn't able to do. I was told to go to  two different links:   http://support.microsoft.com/kb/316503 http://support.microsoft.com/kb/156669/en-us'   I tried to do them a it wouldn't let me because the file was being used and another couldn't find find the file. I'm going crazy not being able to run ad-aware. My computer is going through so many issues right now. :o( If someone could help me out I'd greatly appreciate it!   - Jo

laz123 · Answer

It won't be adaware which gave you a blue screen. Have you tried a restore to an earlier time? You may have to do a repair install if you've got an xp disc.

CareBear81 · Answer

That's my other problem. I have no XP restore disk. Can I resolve the issue without it? Or is there another solution? Thanks!!   - Jo

laz123 · Answer

Go to Start/Help and Support/Undo Changes To Your Computer With System Restore/, and select, then choose a bold date from the calender when pc was working okay.

Windows General

Problems with Ad-Aware

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