Problems with broadband modem driver

Question

I can't fully load my ntl/virgin media broadbrand driver. The install stops and gives the following message

he next step in the installation process is to install the USB Cable Modem. Please do the following:

1) LEAVE the CD in CDROM drive
2) Click 'Shutdown' below to shutdown the computer.
3) Connect the modem to an operable USB port on your computer.
4) Connect the coaxial cable to the modem.
5) Restart the computer.

Error Code :0

However I can connect to the internet but both IE and Firefox disconnect from time to time

Any help will be appreciated

Thanks

jmwills · Answer

I have yet to see a cable modem that was not plug and play.

Mary G · Answer

Broadband modems don't really need any drivers and the software is probably not Vista compatible so won't install. If you can connect to Internet, you are OK. The only driver you have to have is your ethernet card that connects to the modem. Your disconnection problem is most likely a firewall or other security setting.

jmwills · Answer

Do a System Restore back to a time befor you started to install the modem to get to a clean state, so to speak.   Power down EVERYTHING, power up the modem and let it stablize with the service (about 2-3 minutes).  Connect the modem to the PC and start the PC.   You should connect and stay connected.

Irishfella · Answer

C3PO5 wrote:

If you read the post they are using the [USB] to connect internet and it does require a driver

Vista is having some problems with USB devices if you can use that modem on a Ethernet card do it and your problems may go away, just my thinking what may work for you,

Jerry/c3po5

Message Edited by C3PO5 on 02-22-2007 09:24 AM

How would I go about trying to use it on a Ethernet card. I am pretty useless when it comes to anything technical with computers

Thanks

C3PO5 · Answer

If you read the post they are using the [USB] to connect internet and it does require a driver

Vista is having some problems with USB devices if you can use that modem on a Ethernet card do it and your problems may go away, just my thinking what may work for you,

Jerry/c3po5

Message Edited by C3PO5 on 02-22-2007 09:24 AM

C3PO5 · Answer

Can you give us the specs for your computer ie model number mine is A Dell Dimension 8400 with the eht card built on the mother board. With the model # we can look it up on dell support and see if it has eht card   Jerry/c3po5

C3PO5 · Answer

My
DSL 2wire/wireless modem came from qwest with a yellow cable that goes from DSL box to the

back of the computer that looks like a big phone plug in but to big to plug a phone into it

that is were i use the yellow cable plug it in there and the other end goes a plug on the

Broadcom NetXtreme 57xx Gigabit Controller
on back of the computer this plugin has a yellow light that comes on when it is working,

When Vista boots it will ask if you want to be private network are public network i use
private and after a little pause it connect to internet, HOPE THIS HELPS

Jerry/c3po5

Message Edited by C3PO5 on 02-22-2007 11:04 AM

Irishfella · Answer

my laptop is Inspiron 640m   Thanks

C3PO5 · Answer

Hi see if this can help you it shows were to plug in the cable on your laptop & tells how to setup the internet . http://support.dell.com/support/edocs/systems/ins640m/en/om/network.htm#wp1052373   Jerry/c3po5

jmwills · Answer

Indicate this is a Private Network since you are behind a router that is built into that modem.

Irishfella · Answer

My broadband connects a USB port though

C3PO5 · Answer

Hi are you saying that your broadband will only connect using a USB CONNECTION ???? [if so you may not get it to work right] ,  if i were you i would go into the power setup and see if there is a setting that lets your USB devices go to sleep after a set time { if there is i would turn it off} and see if that helps your problem !!!! I wish you good luck it looks like you may need it and go to your internet provider and see if they have a fix for you, other wise this is looking bad for you, again GOOD LUCK please let us know if you get this to work as it might help some one in the future with the same problem.   Jerry/c3po5

jmwills · Answer

USB modems are flaky at best.  Spend a few dollars and get a modem with an ethernet port so you can use a good router.

Windows General

Problems with broadband modem driver

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