how do you uninstall dell remote access to delete ra media if you don't know the password to start with? please help me i don't even no where it came from
To remove the RA Media Server: Go to Control Panel Open User Accounts Select "Manage Another Account" Click on RA Media Server Choose "Delete this Account"
I had no problems with deleting this user (RA Media) even though it was password protected.
To remove Dell Remote Access: Go to Control Panel Open Programs and Features Locate Dell Remote Access from list Choose Uninstall
I might also recommend disabeling Remote Access under System Properties
Go to Control Panel Open System Under Tasks - click on "Remote Settings" Uncheck "Allow Remote Assistance connections to this computer" Select Apply, then OK
I've had the same problem. As soon as I click Manage Another Account, it asks for the RA Media Server password. Without that password, I can't make any changes to any of my programs. Please help me out.
I experienced the same issue with my new Studio 1537. I think I accidentally changed my admin account to a standard account - and RA Remote Server hijacked my admin priveleges and I didn't have a password. I chatted with a Dell tech support rep for 1.5 hours and all they could tell me was to reinstall vista. I did a little searching on my own and found this Microsoft article http://support.microsoft.com/kb/940765/. Basically what I did was boot from the Vista DVD that came with my system. It allows you to do a system restore without an administrative password. Took me about 10 minutes and I was good to go. Hope this helps!
As soon as I inserted the DVD and tried to run it, I got the prompt asking for the RA Media Server Password. Anytime I try to make any changes to any programs I get that prompt.
As soon as I inserted the DVD and tried to run it, I got the prompt asking for the RA Media Server Password. Anytime I try to make any changes to any programs I get that prompt.
Don't attempt to run it while Windows is already running. Restart your machine and when it shows something like "Setup F2 - Boot Options F12, repeatedly hit F12 to get to "Boot Options". Then you can choose to "Boot from CD/DVD".
I just wanted to let everyone know that I went to http://support.microsoft.com/kb/940765/ and printed that out. I then came back here and read thru this forum and followed what was stated as a possible solution and it worked like a charm. So don't be afraid to do this because it does work. I don't understand why Dell tech support doesn't know the solution for this problem since it is something that they caused.
I just wanted to let everyone know that I went to http://support.microsoft.com/kb/940765/ and printed that out. I then came back here and read thru this forum and followed what was stated as a possible solution and it worked like a charm. So don't be afraid to do this because it does work. I don't understand why Dell tech support doesn't know the solution for this problem since it is something that they caused.
SO glad we checked here before agreeing to pay Dell $129 to fix this problem. Not only would we have been out the $$$ but they said their method was going to wipe out all info on the laptop and there was no other way. Maybe they should check this community blog too! Thank you to all who gave such great advice, we appreciate it very much.
jaccies
1 Rookie
•
61 Posts
0
January 28th, 2009 01:00
this account is created by Dell Remote Access application.
uninstall Dell remote access application and delete the user RA Media server
baldgut 187
2 Posts
0
February 8th, 2009 18:00
WHERE DID YOU GET YOUR PASSWORD? FOR THE RA MEDIA SERVER?
baldgut 187
2 Posts
0
February 8th, 2009 18:00
how do you uninstall dell remote access to delete ra media if you don't know the password to start with? please help me i don't even no where it came from
rgulley
2 Posts
0
February 8th, 2009 21:00
hey i am having the same problem
and i need help with it also
how is it unistall and where is this password from?
Karenperr
1 Message
0
February 16th, 2009 10:00
This worked for me.....
To remove the RA Media Server:
Go to Control Panel
Open User Accounts
Select "Manage Another Account"
Click on RA Media Server
Choose "Delete this Account"
I had no problems with deleting this user (RA Media) even though it was password protected.
To remove Dell Remote Access:
Go to Control Panel
Open Programs and Features
Locate Dell Remote Access from list
Choose Uninstall
I might also recommend disabeling Remote Access under System Properties
Go to Control Panel
Open System
Under Tasks - click on "Remote Settings"
Uncheck "Allow Remote Assistance connections to this computer"
Select Apply, then OK
rgulley
2 Posts
0
February 17th, 2009 22:00
hey i tried this and it didnt work for me
is there anything else i could try?
LLQrayzieJ
3 Posts
0
March 23rd, 2009 20:00
I've had the same problem. As soon as I click Manage Another Account, it asks for the RA Media Server password. Without that password, I can't make any changes to any of my programs. Please help me out.
aemter
2 Posts
0
March 25th, 2009 20:00
I experienced the same issue with my new Studio 1537. I think I accidentally changed my admin account to a standard account - and RA Remote Server hijacked my admin priveleges and I didn't have a password. I chatted with a Dell tech support rep for 1.5 hours and all they could tell me was to reinstall vista. I did a little searching on my own and found this Microsoft article http://support.microsoft.com/kb/940765/. Basically what I did was boot from the Vista DVD that came with my system. It allows you to do a system restore without an administrative password. Took me about 10 minutes and I was good to go. Hope this helps!
LLQrayzieJ
3 Posts
0
March 26th, 2009 09:00
As soon as I inserted the DVD and tried to run it, I got the prompt asking for the RA Media Server Password. Anytime I try to make any changes to any programs I get that prompt.
aemter
2 Posts
0
March 26th, 2009 10:00
Don't attempt to run it while Windows is already running. Restart your machine and when it shows something like "Setup F2 - Boot Options F12, repeatedly hit F12 to get to "Boot Options". Then you can choose to "Boot from CD/DVD".
maryofavon
2 Posts
0
March 31st, 2009 07:00
I just wanted to let everyone know that I went to http://support.microsoft.com/kb/940765/ and printed that out. I then came back here and read thru this forum and followed what was stated as a possible solution and it worked like a charm. So don't be afraid to do this because it does work. I don't understand why Dell tech support doesn't know the solution for this problem since it is something that they caused.
maryofavon
2 Posts
0
March 31st, 2009 07:00
I just wanted to let everyone know that I went to http://support.microsoft.com/kb/940765/ and printed that out. I then came back here and read thru this forum and followed what was stated as a possible solution and it worked like a charm. So don't be afraid to do this because it does work. I don't understand why Dell tech support doesn't know the solution for this problem since it is something that they caused.
LLQrayzieJ
3 Posts
0
March 31st, 2009 09:00
I did the system restore too and it worked great. I have had no problems with the RA Media Server ever since the restore.
Tropicrazy1
1 Message
0
May 1st, 2009 23:00
SO glad we checked here before agreeing to pay Dell $129 to fix this problem. Not only would we have been out the $$$ but they said their method was going to wipe out all info on the laptop and there was no other way. Maybe they should check this community blog too! Thank you to all who gave such great advice, we appreciate it very much.
epatient
1 Message
0
December 21st, 2009 19:00
Same problem - mysterious RA Media Server account with Admin rights
Very easy and fast solution :
How to use System Restore to log on to Windows 7 or Windows Vista when you lose access to an account
http://support.microsoft.com/kb/940765/
Thank you who shared link to this article