Hi BaxterP,

By your issue description I understand that you are unable to log in to windows. In order to assist you further, I would request you to private message me the system service tag so that I can confirm the details of the system and help you with the troubleshooting steps.

Kindly private message me the service tag. I will review your account and take the case forward.

To private message, click on my user name, click Add as a friend and click start conversation. 

Kindly reply for further help!

I have merged this thread together. Please reply on the same thread opposed to starting a new post.

This makes things much easier to follow and also Rajesh should get an email notification when you reply.

As this is a software question I am moving this topic to the Microsoft OS Forum.

To  Dell-Rajesh R

Received your emails requesting the product key.  However, your message is not in my inbox so I have no way to send you this information.  I do have that information handy.

Thanks.

Is there a back-up arrow to the left of the request for the "other user" ? If so, go back one or two screens to where you should be able to enter the correct user/password. If you get in OK, then run netplwiz, select the correct account and un-click the box at the top that requires a password to log on.  If you want to retain a password requirement, then re-select this option. If you don't want a password (if you are a home user, why have passwords?) after un-clicking the option, press apply and enter your password twice and then OK.

Hi Nikhill , I have a G7 laptop and its having the same problem after i reset my laptop

Its asking me to sign " other user"

Can u help me ASAP?

I am having issues with my dell inspiron 15 I can get past the other user. It's my son's laptop and he cant remember setting up an account. My service tag is

i have same issues after reset my windows, can u help me

Did you find a solution?