Unsolved
This post is more than 5 years old
3 Posts
0
2742
March 16th, 2005 20:00
Re-installing Adobe Acrobat Elements
My hard drive failed and Dell sent me a new one. I have been able to resintall all software except the Adobe Acrobat Elements. It is asking me for a serial number, and the only thing I have is on the CD sleeve ... which looks to be more of a product code. Is there some other place I need to look or can I get this number from Dell (I can provide my service code if required).
Thanks
No Events found!
Dr. Lawrence Ho
2 Intern
•
2K Posts
0
March 17th, 2005 16:00
Message Edited by paindoc on 03-17-2005 12:17 PM
dolds-ni
3 Posts
0
March 17th, 2005 17:00
OK, I figured it out. In the documentation it says:
"The serial number for your copy of the software is located on the CD case."
However, in reality, the serial number is silkscreened onto the front of the CD itself. I had been using a copy of the CD (since we store our originals) -so I would not had seen it.
Thanks for you help on this.
dolds-ni
3 Posts
0
March 17th, 2005 17:00
Thanks .. but this is for Acrobat Elements (not Photoshop Elements), which according to Adobe is only sold in 100 seat licensing. The "serial number" on the sleeve is unlike anything I have ever seen Adobe use. My guess is that Dell has a server license for redistribution which may have been stored on the machine - but since the entire hard drive was lost, I have no way of getting that.
Dr. Lawrence Ho
2 Intern
•
2K Posts
0
March 18th, 2005 01:00