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Adeel07

13 Posts

3764

December 11th, 2005 14:00

Reboot Issues - Please help

My computer was frozen overnite, so I had to a hard reboot (hold power button for 5-10 seconds). Then it never restarted, and kept freezing before getting to XP.
 
I tried to start in safe more, same thing, shows an error that I may have some malfunctioning software or hardware, and please try safe mode. But safe mode gives the same response. Tech support wants 99$ minimum, and my 2 year warranty is for hardware only. I have an XPS 400.
 
I have recently used the XP option where I can set a mark of where to bring my settings back to, but I cant even get to safe mode to apply that...
 
Is there a start up disk ? or something I can do ? I dont want to lose my 80GB of video saved either..

Mary G

6 Operator

 • 

20.1K Posts

December 11th, 2005 15:00

Your XP cd is your Start up disk. You might have to change the boot sequence in the bios to put the master cd drive--usually the upper drive if you have 2 cd/dvd drives--ahead of the hard drive in the boot order. And who told you that Dell won't help with this? This could definitely be a hardware problem that's still under warranty.

Message Edited by Mary G on 12-11-2005 12:05 PM

Adeel07

13 Posts

December 11th, 2005 15:00

I never got an XP disk from DELL.

The tech support person convinced me its a virus and I apid the 99$ .. but as I was on hold for a tech, the pc started up .. although with some minor funky issues .. I am waitin on getting a refund for the 99$..

but I still have minor issues .. and am trying to "restore", but my computer is saying "restore will not fix the computer, please restart and try again"

 

 

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