Reinstall IE.

Question

I use WinXP Pro SP2 and IE 6.0.   I am having problems with Hotmail and I'm unable to post questions to MS newsgroups.    After much e-mail traffic with 2 different tech support groups at MS, the concensus is: reinstall Internet Explorer.  They refer me to a MS site that tells me how to reinstall IE when using WinXP or XP SP1.  It does not address XP SP2.  It only has instructions from reinstall all of XP SP2.    When I point this out, they refer me to MS newsgroups, which of course, I can't use.  They suggest calling but my hearing is very bad and I have trouble understanding someone who is telling me to do some technical procedure which I don't understand.   So I can't fix this via telephone.  I can't post a question on a newsgroup.  MS will try to help more I  want to pay for it.   Can I reinstall only IE (from my reinstallation CD) or must I reinstall all of XP SP2?   How?

stig80 · Answer

Did you try with other browsers like firefox or opera?

Mary G · Answer

When I had this problem, it turned out to be Pop Up Blockers and too restrictive security settings. Do you have McAfee or Norton security suites? That could be the problem, too. Examine all these.

sparkenh · Answer

John in Houston,

Consider the previous suggestions. But if you find you need to reinstall IE6.0, check this out:

IEFix Utility ,
or http://www.petri.co.il/reinstall_ie_6_on_xp.htm .

You will need Windows XP with SP2 CD.

John in Houston · Answer

I have been trying suggestions from MS tech support for weeks.   Pop ups off, lower security settings, Firefox, message after message, week after week after week. The concensus is : reinstall IE.   I am looking for a way to reinstall IE.   Is there a way?  The MS website seems not to have the information.  Do I have to reinstall all of XP SP2?  MS tech support apparently will not provide the information without me paying them.

John in Houston · Answer

Back to the same problem that is on the MS website:  there is nothing there that says 'reinstall IE6.0 on Windows XP SP2.'    They have instructions for WinxXP and WinXP SP1, but not SP2.   Will this procedure work with SP2.  Is there a reason they don't specify that this will work on SP2?   Is there any danger of screwing other things up or are they just not up to date?

stig80 · Answer

If you want to reinstall IE, try this: 'control panel' -> 'add/remove programs' -> 'add/remove windows components' -> uncheck the 'internet explorer' -> click 'next' you now uninstall the IE. To install it again, go to the path above (again) and this time, CHECK the 'internet explorer' and click 'next' agian. at this time, wizard needs XP cd to continue. hope this help

YeeFam · Answer

Try this, it will work IF XP LETS you do it. I have done it many times.

http://www.liewcf.com/blog/archives/2005/04/download-full-internet-explorer-6-sp1-standalone-installer/

But there are situations where they will not let you do it.

And the way MS integrated IE to the OS, you may end up with reinstalling Windows once you uninstalled IE! I have had that happened.

Denny Denham · Answer

John in Houston, 'They have instructions for WinXP and WinXP SP1. but not SP2.' No they have them too, from the MSKB: Windows XP SP2: Reinstall Windows XP SP2 In other words, reinstall the operating system. Message Edited by Denny Denham on 02-25-2006 10:55 AM

John in Houston · Answer

I sucessfully reinstalled IE and it did not solve my problems.  So I'll post questions about the specific problems. Thank you all for your suggestions.

YeeFam · Answer

FireFox, Netscape, Opera, etc are excellent ideas. On my PC I found FireFox to be an excellent browser. I had a friend whose IE got corrupted and could not be fixed, and now he is a FireFox user.

John in Houston · Answer

I was a Firefox user.  On three occasions I had problems with McAfee upates not loading correctly, requiring me to disable McAfee and reinstall the anti-virus.   The third time I asked McAfee and they said the problem was likely Firefox.  They recommended that I go back to IE.  I have had no McAfee problems since I stopped using Firefox.

YeeFam · Answer

Well, you can use two browsers - one for surfing, msn, hotmail, and the other for McAfee.

I run multiple browsers on my Macs and at home on my one PC. Our business requires that we can run on multiple browsers - customer satifaction!

John in Houston · Answer

True.  But if IE is causing problems with Hotmail and Newgroups,  what other things is it screwing up that I haven't discovered yet?

YeeFam · Answer

True, very true, but this will get you going until a "final" solution is found.

On XP (Home), I found that IE seems to be very much integrated into the OS and on some configurations (Media Center), uninstalling it caused more problems.

We've tried using restore points, and that did not work in fixing IE (rendering problems.)

We finally backed up the computer and performed a partial system restore and got IE working. (And spending 6 hours restoring the account. At this point, I was wishing it was a MAC - as it would have taken only 2 hours to do a complete OS restore, update, and account restoration!)

Then the user uninstalled AOL, reinstalled AOL, and CDROMS do not read anymore! And it was documented that IE (in Media Center) are somehow linked in the registry!

Windows General

Reinstall IE.

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