Unsolved
This post is more than 5 years old
9 Posts
0
31747
January 15th, 2013 10:00
Reinstalling the operating system Windows 8 on Dell
HI,there.
I got a problem with my laptop Dell insp 17
I spoke with your support people and they sent me a disk for recovery system.
BUt how?
My screen just turns black and thats all! HOw can i recover it?
Please help me, as soon as u can.
No Events found!


DELL-Allan D
6 Operator
•
2.6K Posts
0
January 15th, 2013 20:00
Hello Adikbsw,
Please refer the article on performing a Clean Re-installation of Windows 8. Once the Operating system is re-installed, please ensure to install the drivers in the correct order. It is very important for the computer to function properly.
**Note: Please ensure to back up all the data from your computer before re-installing windows as it would erase everything from your computer.
Please write back for further questions.
Adikbsw
9 Posts
0
January 15th, 2013 23:00
Sorry SIr, ive already read all of it, but when i pres F12 there are only 3 options
1) Setup
2) DIagnostic
3) Change boot option
That's all
ANd i can't backup anything, because i can't turn on the laptop, that why Dell sent me this REcovery SYstem disk
Adikbsw
9 Posts
0
January 16th, 2013 09:00
Sorry SIr, ive already read all of it, but when i pres F12 there are only 3 options
1) Setup
2) DIagnostic
3) Change boot option
That's all
ANd i can't backup anything, because i can't turn on the laptop, that why Dell sent me this REcovery SYstem disk
Mary G
6 Operator
•
20.1K Posts
0
January 16th, 2013 10:00
Select the third option--change boot option. Then choose the cd-dvd drive that has the install disk.
Adikbsw
9 Posts
0
January 16th, 2013 12:00
NO, the third option only givin me :
1) Legacy boot mode,secure boot off
2) UEFI Boot Mode, secure boot off
Philip_Yip
11 Legend
•
16.1K Posts
•
65.9K Points
0
January 16th, 2013 18:00
Turn Secure Boot Off, this should give you the options to boot from USB or DVD.
Adikbsw
9 Posts
0
January 16th, 2013 23:00
No, it doesnt give me any of these options. Allthe same . Please could smbdy from dell support community answer me??!!
Philip_Yip
11 Legend
•
16.1K Posts
•
65.9K Points
0
January 24th, 2013 23:00
Disable it in the BIOS setup and also disable UEFI if needed. See here page 370:
http://en.community.dell.com/support-forums/software-os/f/3524/t/19480753.aspx