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March 9th, 2010 06:00
Remove Dell Support and Dell Solution Center
I am trying to remove the above two programs. When I go to Add/Remove on my Control Panel and try and remove them, I get the following message:
[For Dell Support]:
"The feature you are trying to remove is on a CD-Rom or other removable disk that is not available. Insert the 'Dell Support' disk and check OK'
[Note: there is a window below that labeled 'Use Source' which has a '1' in it; I assume this is where it's trying to find the removable disk; before inserting one of the CD's below I have changed it to D;\ ]
The labels on the removable CD's which came with my computer are as follows:
1. APPLICATION ALREADY INSTALLED ON YOUR COMPUTER; For reinstalling Dell Tolls System Software Contents: - Antivirus software; - Support Software; - Multimedia software; - Internet software
2. DRIVERS AND UTILITIES ALREADY INSTALLED ON YOUR COMPUTER; Dell Dimension Resource CD; Contents: -Device drivers; - Diagnostics and utilities; - Computer documentation
3. DRIVERS AND UTILITIES ALREADY INSTALLED ON YOUR COMPUTER; For reinstalling V.9X (Capable)/56K Date/Fax Modem; Software for Microsoft Windows; Contents: - Drivers; - Diagnostics and utilities; - Online documentation; - Modem on Hold
4. OPERATING SYSTEM ALREADY INSTALLED ON YOUR COMPUTER; Reinstallation CD; Microsoft Windows XP Professional Including Service Pack 1a
5. DELL E172FP COLOR MONITOR USER DOCUMENTATION
When any of these CD's are inserted into the D:\ drive I get the following error message:
The path "d:\Sherman.MSI cannot be found. Verify that you have access to this location and try again or try and find the installation package Sherman.MSI in a folder from which you can install the product Dell Support."
I'm not sure where to go from here. I can't find the file "Sherman.msi" on any of the removable disks or on my c drive. I think I don't have the correct removable CD but I was careful to save *everything* when I bought this computer. If I don't have the correct one, where can I get it? Or is it some other sort of problem?
I have a similar problem when trying to remove "Dell Solution Center". However, it appears to be looking for a file name "DSC.MSI" Any ideas or suggestions?
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