reocurring error message

Question

About every 10 minutes I get an error window popup from Microsoft Windows: Dell Support Center has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is availible.

I've uninstalled Dell Support Center through the Control Pannel, run virus and malware scans installed a restore point from a month prior to this problem and it continues.

DELL-Priyanka_S · Answer

Hi,

Did you reinstall Dell Support Center after you uninstalled it? If yes, please run the update manually by following the steps below:

Click on Start and type cmd.
Right-click on the cmd.exe icon displayed in the search results and select Run as Administrator.
In the command prompt window, type cd %ProgramFiles%\Dell Support Center and press Enter.
Type resourceUtil.exe import pcdroverrides.p5i.readonly and press Enter.
Close the command prompt window.

Now open Dell support Center and check if the issue is fixed.

Please reply for further assistance.

Thanks and Regards
Priyanka S
#iworkfordell

Micah W_PCD · Answer

The steps above are not required for updating DSC.  In fact, these steps will cause no change to the application.  When the latest version is installed from www.dell.com/dellsupportcenter the user need only ensure they have chosen to receive automatic updates and alerts via the personalization tab of the settings dialog which is accessed by clicking the small gear shaped icon in the top right of the application (next to the minimize button).

Geo5 · Answer

I attemped to reinstall, at least that what I belived the link on Dell's website said, but turned out to be an automatic update program for the Dell Support Center.So I haven't been able to find the program on Dell's website. Thought I might find it on the origional CD.

Geo5 · Answer

I no longer have DSC on my PC.

DELL-Priyanka_S · Answer

Hi,

I would suggest you to download Dell Support center from the Dell's support site.Ensure that the software is completely uninstalled from the system.

Please check for Dell Support Center in Programs and Features.Follow the steps below:

Click Start
Click Control Panel
Click Programs and Features
If you see Dell Support Center ,please right click and click Uninstall
Follow the prompts to complete uninstalling the application.
Once the program is uninstalled, restart the system
Open a web browser and download the Dell Support Center from the link http://dell.to/HkLYR2
Follow the prompts to download and install Dell Support Center
Once downloaded check by clicking on the icon of Dell Support Center

You can also refer to the Article No.427832

Please reply.

Thanks and Regards
Priyanka S
#iworkfordell

Windows General

reocurring error message

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