Roxio software

Question

I have a new XPS 410 that I received last week and I opted to get the Roxio my DVD and creator software.

Everytime I close the creator (burn CDs) software after using it, I get the following window message:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program:...ommon Files\Sonic Shared\Sonic Central\Main\Mediahub.exe

R6025
-pure virtual function call

Can anyone explain to me what that means? I'm not very tech savy but would like to know if that can be fixed.

Thanks in advance!

Message Edited by wildj on 11-06-2006 08:06 AM

Delierious · Answer

There's probably a corrupt file in the Roxio - try uninstalling through Control Panel - Add/Remove Programs and then reinstall.

If it persists,
Roxio suggests
(i)Try burning at a lower speed.
(ii) Don't run any other programs when running Roxio
(iii)If you've uprgaded to IE 7,go back to IE6
(iv) if installed any other programs immediately before receiving the message the first time, remove those programs and reinstall one by one testing Roxio each time.

Another site says that if you have Nero as well as Roxio, one of them has got to go.

wildj · Answer

Hmmmm...I haven't burned anything yet, I don't have Neno and the problem has occurred before and after I installed IE 7.

I uninstalled and reinstalled Roxio and the error still happens - weird.

I'll have to see if it affects burning at all.

Thanks!

acpennypacker · Answer

I have the same error message myself. As best as I can tell it started occuring after I installed ie 7, but then again, that was one of the first things I installed when I got my computer (E520) yesterday (11/06/06). The only time I get the error is when I close the program. Time to search the Roxio message boards, if they have one....

sandavis · Answer

how do you get any one at techinal support at roxio?

wildj · Answer

Finally!   It took a few different tech support reps but the error was finally fixed.  They had me restore Windows to the original boot up point and I then downloaded Internet Explorer 7 again and all the other Microsoft updates and I haven't gotten that error again.   Must've been a freak thing or it was related somehow to Windows Media Player 11 because I haven't upgraded my Media Player again.

wildj · Answer

I didn't deal with tech support at Roxio, I dealt with Dell XPS tech support.

Dsprinks · Answer

I had the same problem also.  I found that the Sonic software was not compatable with WMP 11.  One I rolled back to WMP, the problem went away.   Hope that helps.

Dsprinks · Answer

Sorry, that's supposed to be WMP 10.

salmolap · Answer

?you have WMP11 ? get back to WMP10 and prob. will go away

salmolap · Answer

uninstall WMP11 , go back to WMP10

dcgtls · Answer

Sounds to me like Dell or Roxio need to put out a patch pretty soon. I have no plans to roll back, but I use other applications for CD/DVD more than Roxio.

Dsprinks · Answer

xpsbob,   If I'm not mistaken, when you uninstall WMP11, the previous version (WMP10) will automatically be rolled back to.  I'm not sure mif there's been a patch to fix this problem, but for now, I am sticking with WMP Version 10.

xpsbob · Answer

Add me to the growing list of Roxio Mediahub.exe Run Time Error R6025 - pure virtual function call message when I terminate Roxio.  Installed my XPS 410 a couple of weeks ago, tested the DVD/CD R-W drive with CD-Rs successfully, and no error message because I was using DLA Windows Explorer.  Then switched to Roxio because of problems trying to format a CD-R when using DLA Windows Explorer (Retry / Insert Disk message loop), and just noticed the Roxio Mediahub.exe Run Time error every time I close Roxio.    I do have Windows Media Player 11, can uninstall, but is there an easy way to install WMP 10 without completely restoring the system and reinstalling all my applications, favorites, e-mails, address book and data?   I also was told by Dell Premium Support that my service agreement did not include software, and Dell couldn't help me, even though Roxio is Dell LE provided.     Thanks.

xpsbob · Answer

Dsprinks,   Thanks

xpsbob · Answer

Dsprinks,   Thanks for

Windows General

Roxio software

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