Shut down fails

Question

Three times in the past week, when I tried to shut down Windows, I get the logo screen and 'Windows is shutting down...' but it doesn't. The ON light stays on but the hard drive LED is not flashing, indicating activity. I once waited 30 minutes for it to shut down and finally just cut power to the computer. Now, sfter waiting about five minutes, I cut off the power. It is not installing software updates because it displays a different message when it does that. This 'no shut down' problem has occurred a few time over the years but, in the past few months, is happening more often. John

volcano11 · Answer

See if the following site on Windows shutdown problems helps solve your problem:   http://aumha.org/win5/a/shtdwnxp.htm   Steve

RoHe · Answer

Have you tried installing User Profile Hive Cleanup Service (uphclean.exe), free from Microsoft, for help with shutdown issues?

http://www.microsoft.com/downloads/details.aspx?familyid=1b286e6d-8912-4e18-b570-42470e2f3582&displaylang=en

Ron

John in Houston · Answer

I installed the fix from Microsoft and it seems to have worked. Thanks

RoHe · Answer

:)

Windows General

Was this post helpful?