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5949
January 19th, 2004 17:00
SmartStep 200N Notebook random shutdown
Hi everyone,
I've got a Dell SmartStep 200N system. Last Summer, I had a problem with the system randomly shutting down. I sent it to Dell under warranty to have it fixed, and for a while it's been working fine. Now the problem seems to be happening again, and my warranty has expired. I'm not sure if it's an OS or a hardware problem, as the machine seems to totally shut down. Anyway, has anyone else had this experience? Thanks.
dexterdpc
5 Posts
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November 24th, 2004 00:00
You probably already figured it out (it's been 10 months since you posted this), but your heat sink fan and associated hardware was caked with/full of dust and caused the computer to overheat - then radomly shut down.
The back and side fan vents must be vacuumed out (must be a high suction vacuum) or blown out with a can of high pressure air every few months in a low-dust area, or every month in a high-dust area of the country. This solves the random shut down problem completely.
Mine was shutting down every day, and every time I ran programs like virus-check or defragmenter, etc. Dell is not alerting their technicians to the problem, so don't try to call them about it.
Hope this helps...this is a common problem with SmartSteps.
Chimmy2
1 Message
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December 27th, 2004 03:00