Software problems - Windows XP

Question

Dell Dimension 9150 w/Pentium D 2.8 GHz 1.5G ram Windows Home V2002 w/SP2   The problem that I am trying to solve is as follows:   1.  I am having problems with some emails.  I frequently email one person with Word and      Excel attachments.  Until recently I had no problem, but now, sometimes the attachments      do not appear and sometimes they appear but cannot be opened.   2.  I have business with one company that has four websites.  They each should be able to      be logged into using the same username and password.  I am able to log into three of      them but not the fourth one.  (I am able to log into all four from another computer.)   3.  On a piece of online software that I need to use, I can log on but some functions do not       operate properly.  (I am able to log on with a different computer and everything is fine.)   4.  I have tried changing all kinds of security settings and anything else that I could think of      and nothing has helped.   That is why I had considered reloading the operating system, out of desperation.  I have also considered junking the computer and buying something else, but I don't think that should be necessary since the computer is not that old.   Any help would be GREATLY appreciated.   OldDog007

RoHe · Answer

Dialup or broadband connection?

Try emptying the browser cache and deleting all .tmp files. Corrupt cache could cause these problems.

Try running windows system file check:
start>run
type in: sfc /scannow
(space between sfc and /)
click ok
Insert Windows CD if sfc requests it and reboot when it's done.

Ron

OldDog007 · Answer

Thanks Ron,   Internet connection is cable through a Motorola SBV5220 modem.   I emptied the cache.  (I had tried that numerous times before.)   I ran sfc /scannow and it did request loading the Windows CD.  The message was 'Files that are required for Windows to run properly must be copied to the DLL Cache.'  Therein lies the problem.  The computer came with Windows XP Home Edition proloaded.  Is there a way to acces the copy that is loaded somewhere on my hard disc?

RoHe · Answer

If you're saying you didn't get the XP CD when you received the system, go here: http://snipurl.com/1uvr4 Ron

OldDog007 · Answer

Thanks Ron

Windows General

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