[first, apologies for posting this initially in the wrong forum, and then on this one without any text - hope the forum managers can remove the empty message...!]

 

Problem/query is this.  I have an Inspiron 8600 running XPPro SP2.  It came with Sonic RecordNow (for CD burning)  and MyDVD bundled as OEM by Dell, which i have since "registered" with Sonic (who send me automated marketing emails!).

 

 I'm posting here because the problem is that I can't get updates, or even access support, from the Sonic website.  I can't even send them an online query.  I've been trying for several days.  It seems there is a problem with the Sonic server or website.  If anyone in this forum (or at Dell) can advise, I'd be grateful.  Key details of the problem are:

 

i) From the Sonic RecordNow opening window, I've tried to use the "Check for Updates" button.  A message pops up saying it can't access the Sonic server, and I should check my connection.  My connection is fine, and my firewall etc are configured to allow Sonic Update Manager to access the internet;

 

ii)  I have gone to the Sonic support website.  To access support, or even send an online query, one has to register/login.  The site recognises my (email address) login, but when I input my password a message pops up saying there is a problem with the server (NOT an incorrect password), it has been reported to the webmaster, please try later...

 

iii) When I try the "Contact Us" option, the same sequence happens.  So in effect I can't get through to Sonic at all, even to pose a question or report a problem, far less to get advice!

 

Has anyone else had such problems?  Thoughts/comments/suggested solutions would be appreciated.

 

br1anstorm