Unsolved
This post is more than 5 years old
7 Posts
0
4974
January 21st, 2006 13:00
Sonic update manager question
I had the infamous problem with the sonic update manager and was told by Dell technical support to uninstall it because I wouldn't be able to update this software unless I paid for a subscription. From my searches on the boards, I see this was possibly in error. I downloaded the sonic update manager and the install shield utility as others have stated to do, but I can't tell if they work. I don't see anything in the Sonic program where there is an update option. Does this happen automatically, and if so, how do you know it's working? I am very disappointed that Dell can't fix this problem upon the original installation of the software, and then if tech support had me delete something that was acutally necessary.
0 events found
No Events found!
Dan Manley
1.4K Posts
0
January 21st, 2006 18:00
There are actually several ways to check for updates.
1st, you can open the Installshield Update Manager and check manually for any updates for the applications on your computer that use the utility -OR- set it to automatically check for updates for any apps that use their program to update. You can also open the Sonic software and under the Help Menu (the question "?" mark), select "Check for Updates" to manually check. I might note that the option to update will not be present unless the Update Utility is installed and functional. Also in the Sonic program under "Options" is a checkbox for setting auto-updates.
Personally, I see no reason to have either the Sonic Software or the Installshield Program checking for auto-updates. I do have both the (Installshield & Sonic) programs installed simply for, the convenience of occasionally checking manually for updates and avoiding having to navigate through the Support section to locate them individually. These are not programs that receive nor require frequent updates so IMHO, the auto-update is simply unnecessary.