Unsolved
This post is more than 5 years old
16 Posts
0
16039
October 13th, 2004 14:00
SP2 upgrade done... internet not working :(
ever since i installed the SP2 last week my IE displays: page cannot be found... on top of that all other internet related applications are not working either. My wireless connection looks to be running properly and the driver is fine (at least it says its running fine) and my McAfee firewall is disabled and i ran several spyware checks. My PC was working just fine before i installed SP2.
Can someone please help me ??
Jon
Can someone please help me ??
Jon
No Events found!
Nickrulz
36 Posts
0
October 13th, 2004 15:00
Hi!!!
as i researching on to your issue, ideally after installing the service pack 2, u were unable to log on to the internet, What we need to do is some basic steps
Removing Winsock Settings
To remove Winsock settings, perform the following steps:
Click Start then Run
Type regedit and click OK
The Registry Editor window appears.
Click the "+" to the left of HKEY_LOCAL_MACHINE.
Click the "+" to the left of SYSTEM.
Click the "+" to the left of CurrentControlSet.
Click the "+" to the left of Services.
Scroll down to locate the Winsock folder.
Right-click on the Winsock folder and click Export.
The Export Registry File appears.
Save the file in My Documents as Winsock.reg.
Right-click Winsock and click Delete.
The Confirm Key Delete window appears.
Click Yes.
Right-click Winsock2 and click Export.
The Export Registry File appears.
Save the file in My Documents as Winsock2.reg.
Right-click Winsock2 and click Delete.
The Confirm Key Delete window appears.
Click Yes.
Restart the system.
Return to Overview
Reinstalling Winsock Settings
After performing the previous set of instructions, perform the following steps:
Click Start and then Control Panel.
The Control Panel window appears.
Double-click Network and Internet Connections.
Right-click Local Area Connection and click Properties.
The Network Connection Properties window appears.
On the General tab click Install.
The Select Network Component Type window appears.
Click Protocol and click Add.
The Select Network Protocol window appears.
Click Have Disk.
The Install From Disk window appears.
Click Browse.
The Locate File window appears.
Click Desktop and double-click My Computer.
Double-click Local Disk (C
and double-click Windows or Winnt.
Type INF in the File name and click Open.
Click Open again.
The Install From Disk window appears.
Click OK.
Click Internet Protocol (TCP/IP) and click OK.
The Network Connection Properties window appears.
Click Close.
Restart the system.
Click Start, then click Run.
The Winsock settings have been successfully installed.
++++++++++++++++++ I Hope this provides a solution for your answer+++++++++++++++pariswd
6 Posts
0
October 13th, 2004 15:00
I too found my applications like IE, MSN Messenger, and Outlook Express could not connect to the Internet after I installed SP2 last night, even though I turned off both Windows Firewall and my ZoneAlarm firewall.
Worse, when I used System Restore to back out of SP2, the restore was successful, but my applications still can't connect (ZoneAlarm is turned off). That was a surprise, and a disappointment. Interestingly, I can ping both my Linksys wireless router and www.yahoo.com, so it seems my wireless connection is okay, but can't use IE even to go to my router's web page. I know the router is connected to my Internet provider because the other PCs in the house can get to the Internet without a problem.
Anyhow, I'm hoping your Winsock suggestion fixes the problem, but am concerned about exactly what your instructions do. I don't want to make things worse. Can you elaborate a bit on why this will fix the problem? Thanks very much in advance.
Anyone else have any further suggestions?
Montrealheat
16 Posts
0
October 13th, 2004 15:00
1Bowtie
723 Posts
0
October 13th, 2004 20:00
cooper daman
2 Posts
0
October 14th, 2004 02:00
Nickrulz
36 Posts
0
October 14th, 2004 13:00
Hi U Good People! basically winsock issue is a 99% success if u have a problem with your Internet Explorer as says "Page cannot be Displayed"
Try this winsock steps which i have posted earlier....it should work out and if not pls do reply me...i try understand the problem and would provide a better solution
This Windows XP Service pack 2 is a big hassel, since microsoft developed it, I dont say its a problem but i would say its very good cos it has all the latest security feature....but i dont seems they are test..but do try to look out for updates on this issue at the Microsoft.
Thanks
Kind Regards
Nick
pariswd
6 Posts
0
October 14th, 2004 17:00
My problem came about because without realizing it, I had both Norton's firewall and Zone Alarm Firewall running on my PC. (Norton's firewall was pre-installed on my PC, which I didn't realize, so I later installed Zone Alarm firewall.) Interestingly, I did not have any problems with this dual-firewall set-up until I upgraded to SP2.
As I said in my earlier posting, immediately after the upgrade to SP2 I had Internet connectivity, but after the first reboot, there was no connectivity at all. I was baffled because the problem continued even after I turned off both Zone Alarm's and XP's firewalls. I knew it wasn't a network issue because I could ping both my router and www.yahoo.com. Additionally perplexing -- and this is what provided the final clue -- even after turning off these firewalls, the XP Security Center (Start/Control Panel/Security Center) showed that a firewall was ON though I had disabled both Zone Alarm's and XP's firewalls. It wasn't until a few minutes ago that a co-worker noticed that the text below the ON indication on the Security Center window said that Norton Internet Security was running. As I said, I had no idea I had Norton's firewall on my PC.
To fix the problem I uninstalled Norton. Disabling it didn't seem to do the trick, so I went for a full uninstall. After that -- voila -- I got connected to the Internet.
Two gribes about all of this:
1. Okay, I realize that running two firewalls might be asking for trouble, but still it's unfortunate that upgrading to SP2 caused this total blockage of connectivity without any indication of why. A nice error message or pop-up box from Norton would have been nice.
2. Doing a System Restore to pre-SP2 didn't fix the problem. That was disappointing. I guess whatever firewall related configuration that got messed up was not reinstated by the restore.
So, thanks to all of you who tried to help, good luck to all who are still facing this problem.
--Bill
Nickrulz
36 Posts
0
October 14th, 2004 19:00
jwatt
4.4K Posts
0
October 14th, 2004 20:00
XP Service Pack 2 offers two new commands for diagnosing and fixing LSP Winsock2 problems. They're described in this article under the section entitled "Winsock self-healing".
If "netsh winsock reset catalog" works, it's a lot less painful than what was needed before SP2!
Jim
Montrealheat
16 Posts
0
October 14th, 2004 23:00
OH MAN IT WORKED ! ! !
Nickrulz u the man ! ! ! Thanks for the help ! ! !
i did a system restore yesterday before trying this... should i still proceed with the SP2 update ?? I'm not so sure anymore if i should after the problem i just had
Nickrulz
36 Posts
0
October 15th, 2004 03:00