Stop Error and IALMNT5.sys errors

Question

While playing 'Mystery of Margrave Manor' 'Jewellerina' and 'Dream Day Wedding: Married in Manhattan,' I got a stop error or an IALMNT5.sys error, or a combination of both.   While playing 'Manor' (one time from Bigfish.com, another time from IWin), I received 'The IALMRNT5 display driver has stopped working normally. Save your work and reboot the stystem to restore full display functionality. The next time you reboot, you will  be given the opportunity to report the problem to Microsoft.'   I was prompted to look for a new device driver update on Microsoft or Dell. Neither had it. I called Dell, and spent three hours with a representative, who tried to find an update for the appropriate drivers, but couldn't. She was supposed to get back with me, but never did.   The game's manufacturer said that I needed an update to my chipset, but a Dell representative said that it would corrupt my computer to do so. (I believe that my device driver is integrated.)   When playing 'Jewellerina,' (from iwn.com) I received a stop error and was taken to a screen that suggested that I install the current device driver, which Dell had already said I had and would get back with me if there was a current update, or decrease hardware acceleration for the video adapter. I did not want to try the second option (acceleration) because there was a warning that I could lose display functionality.   In the meantime, I e-mailed Bigfish.com about 'Margrave Manor.' They said that there is a problem with the game and that it was being looked into. I tried the update to the game when it came out, but with the same IALMRNT5 error problems.   I tried playing 'Dream Day Wedding: Married in Manhattan' (from iwin.com). Toward the end of the hour-long demo, I suddenly received a full 'blue page' error, stating that 'Windows had to be shut down to protect against damage. IALMRNT5.sys ...PAGE_Fault_NONPAGED_... (Sorry, if I missed anything. My writing is terrible and it was difficult to get everything.)   I was then told that it could be a software or hardware problem. I rebooted the computer and everything loaded normally. I then turned the computer off for the evening. When started the computer this afternoon, it started slow and a stop error appeared: Microsoft error reporting box appeared and a website stating that I need to uninstall the faulty software program (if the error occured after installing software) or use the Dell Driver Reset Tool if I had just installed new hardware.   Thinking that the problem was due to the 'Wedding' game, I rebooted the computer and deleted any references to the game by using CCleaner.   What is going on? My computer meets the games' requirements. There is no update to the device driver. What should I do next? Should I stop playing online games? I've played games on both Iwin and Bigfish sites, and never had problems, until recently. Other games on their sites work fine. Could it be due to the fact that these are trial/demo games?   I have:   Dell Dimension 4700 Windows XP with Service Pack 3 (updated to this from SP2 before problems began) 512 MB of RAM  Any help will be appreciated.

mombodog · Answer

'The game's manufacturer said that I needed an update to my chipset, but a Dell representative said that it would corrupt my computer to do so'   False.   There are known compatibility problems with some older Intel chipsets and game software, sounds like your issue.   Please post your model of Dell, so others can help you.

Toody · Answer

Thanks for the response. :)   By the way, I stated that I have a Dell Dimension 4700 in my initial post. Do you ned more information about my Dell model?

mombodog · Answer

' I stated that I have a Dell Dimension 4700 in my initial post'    Sorry, my bad   You need to install the latest video driver, no need to install the entire chipset package. IALMRNT5 is the video driver giving you problems.   Here is the latest and probably last video driver released from Dell for that model   Click Me     Download it to a folder of choice on your hard drive, then execute the file to install the video driver, reboot the system. See if things improve.   Some say lowering the video 'acceleration' a notch or two in advanced display properties can help alleviate this IALMRNT5 issue and gaming.   Video drivers and gaming are always a challenge to solve. Message Edited by mombodog on 07-26-2008 08:41 PM

Toody · Answer

Thanks! I'll try adjusting the acceleration a notch. (I've looked for video driver updates, and so did a Dell rep, but to no avail.)   Have a great week! :smileyhappy:

Windows General

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