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barrymack64

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19443

December 9th, 2012 09:00

Stop Error Screen when closing down Windows 7 on xps15z

What steps should I take to resolve.  I've run all diagnostics on laptop including memory tests.  No new equipment added or software added.

DELL-Vikram M

4 Operator

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1.1K Posts

December 9th, 2012 23:00

Hi barrymack64,

I believe the hardware diagnostics passed. I will recommend you to check the system's performance in 'Safe Mode with Networking':

  • Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
  • Highlight 'Safe Mode with Networking' using arrow keys and press enter.

In case the system works fine in 'Safe Mode with Networking', I recommend you to try performing a 'system restore' to a previous date/time when you were not experiencing this issue with the laptop. You may want to use the following steps:

Note: System Restore does not result into data loss; however all software changes made to the laptop after the chosen 'restore date' will be rolled back.

- Click the 'Start' icon
- In the search box, type 'System Restore', and then, in the list of results, click 'System Restore'
- Confirm your 'Restore point'
- Finish the restore as per the on-screen instructions

You may want to refer to the detailed  steps for 'System Restore' in the following web article: http://dell.to/VRG2ad

Hope this helps. Do reply if you have any further questions. Glad to assist.

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