Thanks for the help. The other one I did spell incorrectly. It should be B57Inst, however, I do not have the option of deleting any of them. I did have the option to delete the OTOY, which I did. Most of the programs I have do not show the option to remove at all. I always scan for spyware and malware a couple times a week. Is there another way I can remove these items and why can I not remove them from Add and Remove?
My regular programs such as Microsoft Office 2000 and my HP printer I have installed do not even have the option to remove, as it always did before. Something just isn't right.
Follow the directions on the F-Secure page for proper Installation.
* You may receive an alert on the address bar at this point to install the ActiveX control.
* Click on that alert and then click "
Install ActiveX component".
* Read the license agreement and click "
Accept".
* Click "
Custom Scan" and be sure the following are checked:
Scan whole System
Scan all files
Scan whole system for rootkits
Scan whole system for spyware
Scan inside archives
Use advanced heuristics
* When the scan completes, click the "
I want to decide item by item" button.
* For each item found, Select "
Disinfect".
If that doesn't help, perhaps it would be good to post a log on the HijackThis Board.
** There is a list of trained analysts at the top of that board in the Announcements. If someone else replies, it will be your decision whether or not you want to take advice from them.
Please download
HJT Installer from
Here to your desktop.
If not available use this alternate link:
Here
Click the
Download button.
When the Trend Micro HJT install box appears, double click on the
HJTInstall.exe.
Click on Install.
It will be installed by default here: C:\Program Files\Trend Micro\HijackThis
A shortcut to the application will also be placed on your Desktop.
The program will open automatically after installation.
You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder.
The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.
Close all open windows except HijackThis.
Click on "
Do a system scan and save logfile" When the log pops up in Notepad copy and paste that file as a NEW MESSAGE on the HijackThis Board.
Before closing HJT, please click on the
Analyze This button. "Analyze This" is for Trendmicro use, and does not mean "Analyze My Log". You must post on the forum in order to receive an analysis of your log.
Close the web page that appears and then close the program HJT.
Posting Your Log:
1. Just click the New Message button in the HijackThis forum here:
http://www.dellcommunity.com/supportforums/board?board.id=si_hijack to start your own thread requesting assistance.
2. In the Message Body window that opens, simply Right-Click and select Paste.
3. Please add text to describe your symptoms.
4. Include in the message subject line a description of your problem. For example, "Popups warning of infection".
5. Make certain you post the entire log by clicking the Preview Post link at the bottom of the window and comparing it to the log from your scan before you click Submit Post
** Note: "The box next to Automatically convert carriage returns to HTML line breaks" should be checked if that appears at the bottom of your Message Body when composing your post.
* DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or required.
joe53
2 Intern
•
5.8K Posts
0
February 16th, 2008 21:00
Google is your friend:
AppCore, ccCommon, and Internet Worm Protection appear to be legit applications of Norton Internet Security. Leave them alone.
ebgcInfra, ebgcRes, ebgcSDK are associated with a game from gamehouse called supercollapse. You can safely delete them from add/remove.
B57Ist: no info (did you spell this correctly?)
KhalSetup might be related to some Logitech program.
WebFldrsXP=Web Folders for XP (legit)
OTOY seems to be related to a 3d game program. You can safely delete it in add/remove.
RoHe
10 Elder
•
45.2K Posts
0
February 17th, 2008 00:00
Ron
twinstoo2
86 Posts
0
February 17th, 2008 12:00
Hi,
Thanks for the help. The other one I did spell incorrectly. It should be B57Inst, however, I do not have the option of deleting any of them. I did have the option to delete the OTOY, which I did. Most of the programs I have do not show the option to remove at all. I always scan for spyware and malware a couple times a week. Is there another way I can remove these items and why can I not remove them from Add and Remove?
My regular programs such as Microsoft Office 2000 and my HP printer I have installed do not even have the option to remove, as it always did before. Something just isn't right.
Janine
Bugbatter
3 Apprentice
•
20.5K Posts
0
February 17th, 2008 13:00
Try F-Secure Online Scanner
The online scanner is on the bottom right of the page.
Direct link: http://support.f-secure.com/enu/home/ols.shtml
Follow the directions on the F-Secure page for proper Installation.
* You may receive an alert on the address bar at this point to install the ActiveX control.
* Click on that alert and then click " Install ActiveX component".
* Read the license agreement and click " Accept".
* Click " Custom Scan" and be sure the following are checked:
* When the scan completes, click the " I want to decide item by item" button.
* For each item found, Select " Disinfect".
If that doesn't help, perhaps it would be good to post a log on the HijackThis Board.
** There is a list of trained analysts at the top of that board in the Announcements. If someone else replies, it will be your decision whether or not you want to take advice from them.
Please download HJT Installer from Here to your desktop.
If not available use this alternate link: Here
Click the Download button.
When the Trend Micro HJT install box appears, double click on the HJTInstall.exe.
Click on Install.
It will be installed by default here: C:\Program Files\Trend Micro\HijackThis
A shortcut to the application will also be placed on your Desktop.
The program will open automatically after installation.
You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder.
The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.
Close all open windows except HijackThis.
Click on " Do a system scan and save logfile" When the log pops up in Notepad copy and paste that file as a NEW MESSAGE on the HijackThis Board.
Before closing HJT, please click on the Analyze This button. "Analyze This" is for Trendmicro use, and does not mean "Analyze My Log". You must post on the forum in order to receive an analysis of your log.
Close the web page that appears and then close the program HJT.
Posting Your Log:
1. Just click the New Message button in the HijackThis forum here: http://www.dellcommunity.com/supportforums/board?board.id=si_hijack
to start your own thread requesting assistance.
2. In the Message Body window that opens, simply Right-Click and select Paste.
3. Please add text to describe your symptoms.
4. Include in the message subject line a description of your problem. For example, "Popups warning of infection".
5. Make certain you post the entire log by clicking the Preview Post link at the bottom of the window and comparing it to the log from your scan before you click Submit Post
** Note: "The box next to Automatically convert carriage returns to HTML line breaks" should be checked if that appears at the bottom of your Message Body when composing your post.
* DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or required.