We are having the same issue on recent new systems when user *IS* an admin and there is a new 3-year Premium Support license valid and activated. Upon opening, SupportAssist states that some items are only available to administrators. Only the "hardware scan" is usable - all other items are greyed out.
Same issue on Windows 10 - version 1803 and 1809. Apps installed via Microsoft Store do not ever have an option anymore to "run as admin" - that option to elevate privileges is only available to traditionally installed programs. You can't access an app's .exe and other files without altering ownership and permissions which can compromise security and stability... out of the question on our systems.
Attempting to download directly from Dell website also causes the "app" to install instead of the old style program, so that did not help either.
ARE DELL working to fix SA so that mainstream users can use it ?
I cross posted in that forum that you mentioned. The problem is not a model specific issue but more of a application design failure in being the equivalent to a MS store app rather than an installed executable program.
Dell ProSupport. Proactive automated detection and alerts on critical issues with Dell SupportAssist technology* 24x7 direct access to highly trained engineers. Same or next business day onsite* repair after remote diagnosis. Incident-based third-party software assistance*
This seems to be close, but I believe we just want the full SupportAssist install to be able to be run as an admin from other profiles so we can search/install drivers for the system we're on. The command line packager doesn't seem to have this option.
I was having this issue and finally figured out it was due to using Remote Desktop to access the machine, logging in as a Domain Admin. The way SupportAssist is determining if the current user is admin is not working when using RDP and a domain admin account.
So there is no way to fix this message "You won't be able to access some features of SupportAssist unless you're logging as an administrator" and what we are saying is that this message doesn't mean anything? I am logged in as admin and not using RDC and still getting that message. Everything else seems to be working fine.
This works for a while, not sure if its a reboot or an update for Support Asisst that stops it working though, I have only half as**d it to make it work for me personally but maybe worth investigating a setting to force it to set and update via GPO?
just-some-it
1 Message
2
January 7th, 2019 14:00
It doesn't matter that your user is not admin.
We are having the same issue on recent new systems when user *IS* an admin and there is a new 3-year Premium Support license valid and activated. Upon opening, SupportAssist states that some items are only available to administrators. Only the "hardware scan" is usable - all other items are greyed out.
Same issue on Windows 10 - version 1803 and 1809. Apps installed via Microsoft Store do not ever have an option anymore to "run as admin" - that option to elevate privileges is only available to traditionally installed programs. You can't access an app's .exe and other files without altering ownership and permissions which can compromise security and stability... out of the question on our systems.
Attempting to download directly from Dell website also causes the "app" to install instead of the old style program, so that did not help either.
ARE DELL working to fix SA so that mainstream users can use it ?
RoHe
10 Elder
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45.2K Posts
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January 11th, 2019 12:00
You might want to re-post this in the SupportAssist for PCs forum.
Be sure to mention the exact PC model and version of Windows.
Is this a Windows UAC issue?
ctw09
1 Rookie
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7 Posts
0
January 14th, 2019 05:00
I cross posted in that forum that you mentioned. The problem is not a model specific issue but more of a application design failure in being the equivalent to a MS store app rather than an installed executable program.
cfizz3434
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12 Posts
0
April 22nd, 2019 15:00
has this been fixed? this is really a pain!!!!
speedstep
9 Legend
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47K Posts
0
April 23rd, 2019 04:00
There is support for this but its not free.
https://www.dell.com/learn/us/en/555/services/support-services-prosupport
Dell ProSupport. Proactive automated detection and alerts on critical issues with Dell SupportAssist technology* 24x7 direct access to highly trained engineers. Same or next business day onsite* repair after remote diagnosis. Incident-based third-party software assistance*
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ctw09
1 Rookie
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7 Posts
0
April 23rd, 2019 05:00
This seems to be close, but I believe we just want the full SupportAssist install to be able to be run as an admin from other profiles so we can search/install drivers for the system we're on. The command line packager doesn't seem to have this option.
ctw09
1 Rookie
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7 Posts
0
April 23rd, 2019 05:00
@cfizz3434
Not fixed and no updates/plans on ever fixing it so it seems.
Kevin Cheyne
1 Message
1
May 10th, 2019 08:00
I was having this issue and finally figured out it was due to using Remote Desktop to access the machine, logging in as a Domain Admin. The way SupportAssist is determining if the current user is admin is not working when using RDP and a domain admin account.
ctw09
1 Rookie
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7 Posts
0
May 10th, 2019 08:00
It does it locally as well. You cannot run SupportAssist as admin from a user profile.
VinceBusMaximus
6 Posts
0
July 11th, 2019 08:00
Thank you thank you thank you! I have been banging my head against the wall with this for days.
**bleep** that it doesn't work over RDC. I don't have the luxury of being in front of people's computers to maintain them.
Dell's Command Update and SupportAssist apps are, and have always been, a real **bleep** show.
edmondme
1 Message
0
September 12th, 2020 16:00
So there is no way to fix this message "You won't be able to access some features of SupportAssist unless you're logging as an administrator" and what we are saying is that this message doesn't mean anything? I am logged in as admin and not using RDC and still getting that message. Everything else seems to be working fine.
johnw85
1 Message
0
November 25th, 2020 03:00
This works for a while, not sure if its a reboot or an update for Support Asisst that stops it working though, I have only half as**d it to make it work for me personally but maybe worth investigating a setting to force it to set and update via GPO?
https://www.dell.com/support/article/en-uk/sln309676/how-to-deploy-supportassist-to-end-user-systems-with-local-administrator-rights?lang=en