Boot the PC and press F12 before XP starts to load. Run all the memory diagnostic tests. If any error messages are reported, copy them down exactly and contact Dell about replacing the memory modules.
Ron - thank you so much! Now, I have run all the hardware diagnostics using the method pressing F12 on bootup - with Dell on the line and all the hardware passed - I assume that includes the memory modules as well? If I need to run the memory diagnostics separately I will do that. My hesitation is this: Once I have a good bootup - without the error then my connection to the DSL is not interrupted and I have such a connection now - when I have this good connection I go to stand-by rather than shutdown at the end of the day. I also have a related anomaly - when I boot and there is no error message my Security Center shows that my Windows Firewall is enabled, when I have a "bad" boot where I get the error message I can't access the firewall settings in the Security Center - it seems to be related to whether I get the error on boot or not. I uninstalled McAfee because it had caused some problems earlier, and installed Trend, with that the error message changed for several boots and it “read"
This error appeared after the Trend PC-cillan Internet Security Installation:
Svchost.exe Application error
The instruction at “0x70c9105f8” referenced memory at “0x00000010”. The memory could not be “read”
Click OK to terminate the program.
Click Cancel to debug the program.
Then - something strange happened that changed my Trend settings and where I had set the settings to delete virus when found it changed those to "pass" and would not let me change back - so I uninstalled Trend. I ran the virus scan from the Microsoft and Trend sites and no virus infections were found - another mystery!
Are you trying to run 2 firewalls or 2 antiviral programs at the same time? That won't work because they usually conflict with each other.
It's possible a memory module has sporatic problem so it doesn't happen all the time and that's when you get a "good" boot. You could go to this link and download a very good (free) memory test program. Run it a couple of times on different days, especially right after you get that error message:
http://www.memtest86.com/
If this one reports memory errors, you need to contact Dell again, assuming your system is under warranty, for replacement RAM modules.
Also, you might want to open the tower and carefully re-seat the memory modules to make sure they're making good contact. If they're not seated correctly that could cause sporatic problems like you're seeing.
You're a gentleman and a scholar! Thank you so much for your help. I will follow the steps you've outlines and let you know the results. Again, thanks so much!
RoHe
10 Elder
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45.2K Posts
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January 14th, 2006 00:00
Ron
res0z9hj
3 Posts
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January 16th, 2006 17:00
Ron - thank you so much! Now, I have run all the hardware diagnostics using the method pressing F12 on bootup - with Dell on the line and all the hardware passed - I assume that includes the memory modules as well? If I need to run the memory diagnostics separately I will do that. My hesitation is this: Once I have a good bootup - without the error then my connection to the DSL is not interrupted and I have such a connection now - when I have this good connection I go to stand-by rather than shutdown at the end of the day. I also have a related anomaly - when I boot and there is no error message my Security Center shows that my Windows Firewall is enabled, when I have a "bad" boot where I get the error message I can't access the firewall settings in the Security Center - it seems to be related to whether I get the error on boot or not. I uninstalled McAfee because it had caused some problems earlier, and installed Trend, with that the error message changed for several boots and it “read"
This error appeared after the Trend PC-cillan Internet Security Installation:
Svchost.exe Application error
The instruction at “0x70c9105f8” referenced memory at “0x00000010”. The memory could not be “read”
Click OK to terminate the program.
Click Cancel to debug the program.
Then - something strange happened that changed my Trend settings and where I had set the settings to delete virus when found it changed those to "pass" and would not let me change back - so I uninstalled Trend. I ran the virus scan from the Microsoft and Trend sites and no virus infections were found - another mystery!
RoHe
10 Elder
•
45.2K Posts
0
January 16th, 2006 18:00
It's possible a memory module has sporatic problem so it doesn't happen all the time and that's when you get a "good" boot. You could go to this link and download a very good (free) memory test program. Run it a couple of times on different days, especially right after you get that error message:
http://www.memtest86.com/
If this one reports memory errors, you need to contact Dell again, assuming your system is under warranty, for replacement RAM modules.
Also, you might want to open the tower and carefully re-seat the memory modules to make sure they're making good contact. If they're not seated correctly that could cause sporatic problems like you're seeing.
Good luck!
Ron
res0z9hj
3 Posts
0
January 16th, 2006 21:00