System Failure after Feb07 Windows Updates

Question

After installing Windows Updates on 2/16/07, I received the blue screen of death after the restart, with the following error code: STOP: 0x0000007B (0xF78BE524, 0xC0000034, 0x00000000, 0x00000000)   I had installed the following updates: Windows XP: Alps - Other Hardware - Alps Pointing-device             Succeeded Windows XP: VIA - Storage - Primary IDE Channel                           Succeeded Windows XP: Root Certificates Update                                              Succeeded Windows XP: Microsoft .NET Framework 3.0: x86 (KB928416)        Succeeded Visual Studio 2005: Visual Studio 2005 Service Pack 1                     Succeeded   In order to get Windows to boot again, I had to choose to boot up the last known working version of Windows from the start up options. After checking Windows Updates again, I noticed that 2 of the updates were available again; leading me to believe that one of these caused the problem. New Listing      February 2007 CardSpace Update for Windows XP (KB925720) Old Listing       Alps - Other Hardware - Alps Pointing-device Old Listing       VIA - Storage - Primary IDE Channel   Has anyone experienced a similar problem with any of these updates, or do you happen to know what might have occurred? Thanks. -Adam   Message Edited by AJuza on 02-16-2007 12:57 PM

AJuza · Answer

This install was on a Dimension 4700.  It has one IDE port, and it is connected to the CD ROM drive only.     The hard drive is connected via a SATA interface.

darktiger · Answer

Yes I am having the same problems on my Optiplex 270/620/745. I had to system restore 9 out of 10 computers. I am thinking it has something to do with the VIA - Storage - Primary IDE Channel update. But my 745 does not have anything hooked up to the IDE Channel. In fact there are no IDE ports on the board..

Message Edited by darktiger on 02-16-2007 01:32 PM

AJuza · Answer

I also noticed that the 'Alps Pointing-device' driver update caused my scroll wheel to stop working.  I think that this driver is for a laptop built-in pad/mouse/pointing device, because I noticed an icon for a pointing device in my system tray.  I had to rollback to the mouse driver to back to the Windows standard driver.   I usually like to install all available updates, if only just to test and see if they are problematic, but it almost seems as if inappropriate updates were offered for my machine.  Very odd.

AJuza · Answer

It looks like the Microsoft Update forums are going crazy over this. I read one post stating the Dell is now saying to not install any Windows updates until they can resolve the problem. (Dell tech support fried some of their own laptops testing this out).

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&mid=9363c448-21cf-49cd-bd6f-cdc724054a56

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&mid=0276c727-c490-4e32-a9d4-477dfb87aa08

Message Edited by AJuza on 02-16-2007 03:33 PM

RoHe · Answer

CardSpace update failed on my 8400 with XPpro SP2. When I went to the update site to get it manually, it showed as being required, but when I selected it, it said 0KB, 0 min for the download. My system still seems to work, and it's not clear if that update ever got installed.

Thank you Mr. Microsoft

Ron

AJuza · Answer

If it says 0KB 0Min on the download, that just means that the install file is cached.  If you try to install it again, it will install.

DMR5713 · Answer

Does anyone know if Microsoft ever admitted to what went wrong with this? (Yes, I know it’s unlikely, but one can foolishly hope.) I too installed this optional hardware update from the MS Update web site, and I was very glad I had Windows Restore on so I could reboot to the last known good configuration when Windows completely failed to boot normally after installing it. (It happened to me on two different computers, a Dimension 4550 and an Optiplex that I don’t have the model number of with me but of a comparable age. I thought the first one was a fluke, which is why I tried installing it on the second one.)

By the way, one of the reasons some of us install such updates is that with the various layers of hardware and software, we may not know who wrote what, so it doesn’t seem to be unreasonable to trust that MS Update will accurately figure out which updates are appropriate. Next time I will double check. Sigh….

AJuza · Answer

Dave, is that you?   I have not heard any admission of guilt from Microsoft.  I did notice that after that the Monday after this occurred, the updates were no longer available on Windows Updates.  They may have some mention of it in a knowledge base article, but it looks like the situation was pretty much glossed over by the media and other companies (like Dell).

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