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2 Intern
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2.5K Posts
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4766
August 12th, 2002 17:00
System Information-Error Message.
The following information may help anyone who is having this problem.
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Question:
When trying to use System Information, I get the following error:
( Can't Collect Information... )
Answer:
Try the following steps to resolve this issue.
Procedure 1:
Click Start, click Control Panel.
On the left hand side of control Panel, click Switch to Classic View.
Double click Administrative Tools, and double click Services.
-In the right pane, find the entry for Event Log.
Right click Event Log, click on Properties.
Click the Log On tab, click Local System account, and then click OK.
-In the right pane, find the entry for Windows Management Instrumentation.
Right click Windows Management Instrumentation, click on Properties.
Click the Log On tab, click Local System account, and then click OK.
-In the right pane, find the entry for Remote Procedure Call (RPC).
Right click Remote Procedure Call (RPC), click on Properties.
Click the Log On tab, click Local System account, and then click OK.
*Warning*
There will be two listings for the (RPC) file, and both listings must
be modified using the above steps.
Once you are done, close all open Windows and restart the system.
When you get back into Windows, try getting system information again.
Procedure 2:
If you use a password for your user account, you may also want to
check the password status box.. This should only be uses if you have
multiple user accounts on your system, and each account requires a
password.
Log on with the account that is having the problem.
Click Start, click Control Panel.
On the left hand side of control Panel, click Switch to Classic View.
Double click Administrative Tools, and double click Services.
-In the right pane, find the entry for Event Log.
Right click Event Log, click on Properties.
Click the Log On tab, put a check in the box for "This Account."
Type in the password that you use to log on to your user account.
Re-type the password to confirm it, and then click Apply and Ok.
Reboot the system and see if the problem still occurs.
*You must repeat this step for Windows Management Instrumentation,
and both Remove Procedure Call Files.
Related Microsoft Articles:
1.Msinfo32.exe Generates a "Can't Collect Information" Error Message
http://support.microsoft.com/default.aspx?scid=kb;en-us;q323209
2."Event ID: 7000" or "Event ID: 7013" Error Message When You Attempt to Start a Service.
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q314357
----------------------------------------------------------------------------------------------------
Question:
When trying to use System Information, I get the following error:
( Can't Collect Information... )
Answer:
Try the following steps to resolve this issue.
Procedure 1:
Click Start, click Control Panel.
On the left hand side of control Panel, click Switch to Classic View.
Double click Administrative Tools, and double click Services.
-In the right pane, find the entry for Event Log.
Right click Event Log, click on Properties.
Click the Log On tab, click Local System account, and then click OK.
-In the right pane, find the entry for Windows Management Instrumentation.
Right click Windows Management Instrumentation, click on Properties.
Click the Log On tab, click Local System account, and then click OK.
-In the right pane, find the entry for Remote Procedure Call (RPC).
Right click Remote Procedure Call (RPC), click on Properties.
Click the Log On tab, click Local System account, and then click OK.
*Warning*
There will be two listings for the (RPC) file, and both listings must
be modified using the above steps.
Once you are done, close all open Windows and restart the system.
When you get back into Windows, try getting system information again.
Procedure 2:
If you use a password for your user account, you may also want to
check the password status box.. This should only be uses if you have
multiple user accounts on your system, and each account requires a
password.
Log on with the account that is having the problem.
Click Start, click Control Panel.
On the left hand side of control Panel, click Switch to Classic View.
Double click Administrative Tools, and double click Services.
-In the right pane, find the entry for Event Log.
Right click Event Log, click on Properties.
Click the Log On tab, put a check in the box for "This Account."
Type in the password that you use to log on to your user account.
Re-type the password to confirm it, and then click Apply and Ok.
Reboot the system and see if the problem still occurs.
*You must repeat this step for Windows Management Instrumentation,
and both Remove Procedure Call Files.
Related Microsoft Articles:
1.Msinfo32.exe Generates a "Can't Collect Information" Error Message
http://support.microsoft.com/default.aspx?scid=kb;en-us;q323209
2."Event ID: 7000" or "Event ID: 7013" Error Message When You Attempt to Start a Service.
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q314357
memiki
52 Posts
0
December 15th, 2004 04:00
Dell Dimension 8250
Pentium 4 2.66 GHZ
Windows XP (SP1)
512 MB RDRAM
80 GB 7200 Ultra ATA
AOL/DSL 9.0 Optimized
I have lost all my system information from Accessories\System Tools\System Information and from Dell Help and Support. I recd the error "Can't collect information-access denied to Windows Management Instrumentation server on this computer. Have an administrator change your access permissions". I have a standalone computer and am the only user. I do not login or use a password.
I checked my Administrative Services and this is what I have:
Event Log status is "started" and "automatic". Properties\Log On Tab has Local System Account ticked.
WMI status is "started" and "automatic". Properties\Log On Tab has Local System Account ticked.
RPC (Call) status in Services window is "started" and "automatic". However, in Properties "startup", "automatic" and Local System Account are grayed out.
RPC (Locator) status in Services window is "manual" and the same areas are grayed out in Properties as RPC (Call).
This is a recent occurrence. Nothing new added to my computer except NAV 2005 and NPF 2005.
Miki
Denny Denham
2 Intern
•
18.8K Posts
0
December 15th, 2004 05:00
See if anything here is any help.
memiki
52 Posts
0
December 15th, 2004 15:00
Benny -- thank you, I will check it out.
Miki