system restore doesn't work

Question

First was having a problem that when clicking my cursor it was halting.  Not all the time but more often than I would have liked.  Sometimes I have to click it 5 times for it to work.  Other times it works fine.  Also with typing, it can sometimes halt and I have to wait to type more. For instance, right now not having any problems with the cursor or typing.    Thought maybe it was from some of these new games I had been downing to try out.  Just renewed my Norton prior to this and it keeps telling me my computer is working fine! Ran adaware also and no change.    Went to do System Restore .. a woman's bestfriend :smileyvery-happy:  It keeps telling me that it won't restore to the date no matter what date I put in.  :smileymad:   After reading through helpful advice on here one suggestion was to turn system restore off etc.  But!  If I do that then all previous restore dates are gone.  Then .. I will not be able to go back to when I was pretty sure this problem was not happening.    Another suggestion was to create a date but it will only let me create the date of the day I am doing it.  That doesn't bring me back to a previous time either. And yup!  It won't restore to that date either.   Then another one said something about downing a patch?  But that person asked about this problem back in 2001.   Pleaseeeeeeeee don't tell me I have to reformat this computer ... have never done that.    Anyone have any suggestions??   Thank you in advance for your reply.

tgsmith · Answer

LuvmiScoti,

First question: What version of XP are you running?

Second question: Do you have the CD for that version?

If your current version of XP is SP2, and you have an XP SP2 CD, then you can do the following:

Insert the SP2 CD. Close the Install Window if CD autoruns. Now, click on Start|Run.

Type rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf. Press Enter.

WARNING! Do not replace current files with older versions. Doing so will destroy System Restore points.

A slightly safer method (no typing) of accomplishing the same thing would be to navigate to the C:\Windows\Inf subdirectory, right click on sr.inf and then left click on Install. Current XP version CD is still required and same warning as above applies.

Safest method would be to try the following:

Click Start|Run. Type sfc /purgecache. Press Enter.

Then click Start|Run. Type sfc /scannow. Press Enter.

This will check your system files and replace those that are incorrect. Same warnings apply here also.

Tony

Message Edited by tgsmith on 04-27-200610:51 PM

LuvmiScoti · Answer

Yikes! I am so far from being computer savy it is scarey. Just read your message and my head is spinning. lol

I have XP Home Editon. Yes, I have the cd for it. I think the SP2 was a download after I got this computer. Not sure about that would have to look. I know I downed something for that awhile back.

While waiting for a reply started reading other people's situations etc. Found one very similar to mine. It was the 2006 Norton. Had a feeling it was that but wasn't looking in the right place. Did as the message said .. disabled it .. restored to the day after I had installed it :) and then enabled it again.

Everything seems to be fine now. Will print out your message though. It very well could help me in the future unless you think I should still do what you had written. Thanks so much Tony .. appreciate it very much.

Have a good one,

Diane

BertKK · Answer

Hi, Troubleshooting steps to take when System Restore fails to restore: http://bertk.mvps.org/html/srfail.html

tgsmith · Answer

You're welcome, Diane.  And thanks to BertKK for his link.  Good advice.  Tony

BertKK · Answer

@tgsmith wrote: You're welcome, Diane. And thanks to BertKK for his link. Good advice. Tony You're welcome Tony.

LuvmiScoti · Answer

oops ... sorry Bert should have thanked you directly. That is a wonderful site you have there. Without it would not have gotten the system restore fixed. Thanks for all the work you put into that. It really helps people like me! And it was easy to follow :) It's now in my favorites!

http://bertk.mvps.org/html/symantec_doc_1.html

Mouse is still not working great though. Driving me nuts. Have to click a whole bunch of times for it to work sometimes .. other times it goes right through.

It's a microsoft wheel optical mouse. A friend told me that sometimes updating the driver for it could help. Found this http://www.microsoft.com/hardware/mouseandkeyboard/DownloadResult.aspx?prod=m_wmo10&os=xp&lang=en&driverVersion=IntelliPoint%205.2

Do you think I should down one of these? Or should I just bite the bullet and get a new mouse?

BertKK · Answer

@LuvmiScoti wrote:

oops ... sorry Bert should have thanked you directly. That is a wonderful site you have there. Without it would not have gotten the system restore fixed. Thanks for all the work you put into that. It really helps people like me! And it was easy to follow :) It's now in my favorites!

http://bertk.mvps.org/html/symantec_doc_1.html

Mouse is still not working great though. Driving me nuts. Have to click a whole bunch of times for it to work sometimes .. other times it goes right through.

It's a microsoft wheel optical mouse. A friend told me that sometimes updating the driver for it could help. Found this http://www.microsoft.com/hardware/mouseandkeyboard/DownloadResult.aspx?prod=m_wmo10&os=xp&lang=en&driverVersion=IntelliPoint%205.2

Do you think I should down one of these? Or should I just bite the bullet and get a new mouse?

Thanks, you are very welcome!

Yes, updating the software is a good idea. I would use this page to select the correct driver for the mouse in question.
http://www.microsoft.com/hardware/downloads/default.mspx

If you have another mouse available, you may want to hook it up to rule out a defective mouse.

Windows General

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