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January 8th, 2004 21:00
THE PAGE CANNOT BE DISPLAYED
Under Windows 98 SE, IE 6, cable connection - about 6 weeks ago while at a site I've been visiting for several years, I was suddenly flooded by several pop-up ads which I never encountered before at this site. Ever since I've been getting "The page cannot be displayed" message at secure pages (https). I also use NAV, (Norton Anti Virus), and I've been unable to access NIS, (Norton Internet Security), since the same episode. The NIS "Alert Tracker" which should appear at the lower right of the menu screen disappeared at the same time. I had been using NAV successfully for almost two years.
I have viewed most of the suggestions re the "Page cannot be displayed" message both here on Dell and MS FAQs. One suggestion is to make sure SSL 2.0, SSL 3.0 and PCT 1.0 are checked in the Internet Options. I do not find PCT 1.0, (I do find TLS 1.0 which is not checked as a default value). Otherwise, without success, I have tried every given "cure" except uninstalling other "internet" programs, specifically NAV. If anyone has any ideas on this problem I would appreciate hearing from you.
A question re uninstalling NAV. If the program is uninstalled does it disappear completely. i.e. it is not retrievable from the hard disk? Unfortunately, I do not have a CD with which I can re-install the program.
Thank you....................
ChrisRLG
2 Intern
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3.9K Posts
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January 9th, 2004 11:00
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Use these to remove Malware (Spyware and Adware).
1) SpyBot Search and Destroy
After installing SpyBot Search & Destroy, first press Online, and search for, put a check mark at, and install all updates.
Next, close all Internet Explorer windows, hit 'Check for Problems', and have SpyBot remove all the items it marks in red.
2) Get Ad-Aware
After installing Ad-Aware, and before running the program, first press “check for updates now".
Click "Connect" and install all updated components available. Click 'Finish'.
Press "Scan Now", then 'next', and let Ad-Aware scan your drives.
It will find a number of "bad" files and registry keys. Click 'Next' again.
Check all found items, and click 'next' once more.
It will ask you whether you'd like to remove all checked items. Click OK.
Always reboot the computer between each program - both of these may find things that they need to have a reboot of the machine to clear - please reboot and let them finish .
Failing those solving your problems a post of a hijackthis log for the experts to advise.
HijackThis From Here
Download, run, scan, save log, then in notepad copy the FULL log by copy and paste as a reply to this post and an expert with HijackThis Knowldge, will have a go at giving advice. Please note the list of experts names below, very few forum regulars here have had this training.
DO NOT FIX ANYTHING WITH HIJACKTHIS WITHOUT EXPERT ADVICE, most of what it finds you need for normal MS Windows tasks.
Known Spyware HijackThis fighters in DellTalk - If you are, and are not on the list please PM Me.
ChrisRLG (Expert in Training LOL, at Tomcoyotes)
YoKenny (Accredited Expert at TomCoyotes)
baskar1234 (Teaching Assistant at TomCoyotes)
Yellowhammer (Expert in Training at TomCoyotes)
TomCoyote (of http://tomcoyote.org/forums/index.php)
You could also go to one of the more specalist forums where more experts will be able to help.
http://tomcoyote.org/forums/index.php
http://forums.spywareinfo.com/index.php
http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi (Home of Spybot S&D)
http://boards.cexx.org/index.php
Do read the sites FAQ before posting, and advise your problem and what steps you have already done to try to cure your problem.
I, and the other hijack experts mentioned above, are in all those sites (and more) with the same login names. You might get one of us at those sites also to anwser your log, but other experts will also be available.