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13 Posts
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930
August 20th, 2008 23:00
Trouble with restart
I have had my vista home premium system for 3 months and run into this issue several times. My system will lock up and refuse to do nothing--not even cursor control. I may have only 1 web page open for email at the time and system resources show 2.5 gb of available ram so it is not a memory issue. I will try to do a restart or even a shut down and nothing happens--I have to do a hard shutdown , ie. hold power button down for 5 seconds and then reboot. Recently I was not even having a problem but getting ready for bed and I hit restart and saw a screen saying "logging off" and I left the room. The next morning -8 hrs. later I came into the room and saw the pc was still locked at the "logging off" point. It had tried to log off for 8 hours--this is absurd.
Has anyone run into this type of issue and what might I try to fix this? Thanks.
discostu668
474 Posts
0
August 21st, 2008 08:00
a couple of things i would check:
1. it could be a ram/memory issue. i would run a memory diagnostics check to make sure.
2. it could be a software/hardware incompatibility issue.
3. it could be a virus.
perhaps some more information on your system might be useful in helping to find a solution.
alot4u
2 Intern
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253 Posts
0
August 21st, 2008 08:00
Ok
Go to start > Control Panel > Performance Information and Tools > On the left pane choose Advanced tools
Then You will see 1 or more issues
Like this Pic
And I'm sure you will find the problem and the solution.
Good Luck
carl43m
13 Posts
0
August 21st, 2008 11:00