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March 1st, 2007 00:00
Unable to uninstall Adobe Reader 7.0.8
Major problems...I have pc set for auto updates. Unable to use Adobe Reader now. I could earlier in week. Tried to un-install it and I get an error that says patch package couldn't be opened. Verify the patch pkg. exists and you can access it, contact application vendor (I did... no help since it was pre-installled on my pc DELL Dimension 310 xp media home edition 2005 they said)to verify that this is a valid windows installer patch package. So I tried to install Adobe Reader 8...get a different error... error 1714 The older version of Adobe Reader 8 can't be removed. Contact your technical support group. Tried to do that and a blank white screen appears after I type in service tag number and remains blank. I can't get in anywhere for support with DELL. Please help! I did restore my system back to an earlier date due to not being able to use Windows Media Player 11 that was automatically upgraded from 10. Is that the problem?
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RoHe
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March 1st, 2007 16:00
You may want to run the Restore and then do a system file check:
click start>run
type in: sfc /scannow
(space between sfc and /)
click ok
Insert XP CD if sfc requests it and reboot when it's done.
Ron
Message Edited by RoHe on 03-01-2007 10:49 AM
Sharon Kay Hens
9 Posts
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March 2nd, 2007 20:00
RoHe
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March 2nd, 2007 22:00
Adobe can be a pain sometimes. You might want to post your problems on Adobe's own free user forum to see if anybody over there can help with your problem.
www.adobeforums.com
Ron