Unhandled exception Error when installing ATI Multimedia Center

Question

Hi, I just upgraded my video card to the ATI AIW X800XT. Problem is I can't install the ATI MMC. Installation stops with the following error: 'UNHANDLED EXCEPTION:  ERROR NUMBER: 0x8002000B  DESCRIPTION:INVALID INDEX  SETUP WILL NOW TERMINATE  OK' I searched this error in the Net and apparently it's a widely reported error and found no solution to it. I reported to ATI Tech Support but they offer no workaround. I followed some suggested steps without success. Apparently the ATI installer has a conflict with some Microsoft patch. If so I will be forced to reinstall Windows and install all ATI software before updating Windows to SP2 and later. Anyone here has been confronted with this issue? Thanks.

KaLaMar · Answer

Hate yo burst your bubble, but I am having the same issue pre-sp2.

alegator · Answer

I contacted ATI support extensively, I searched the net, I participated in various forums specialized in the issue, I tested this under ALL software conditions (Clean XP install, clean XP SP1, clean XP SP2, and many more..) and there's only one conclusion: THE ATI MULTIMEDIA CENTER IS NOT COMPATIBLE WITH THE DELL DIMENSION 8200

KaLaMar · Answer

Try installing Windows Installer 3.1 (the latest one for Windows XP).

Once I did that, my problem was solved.
This was after I tried uninstalling all ATI drivers, after running driver cleaner, etc. all to no luck.

After I installed Windows Installer 3.1, the error never showed up again, and I was able to proceed through the installation of MMC 9.08. =)

alegator · Answer

Could you provide a link to download Windows Installer 3.1? And if you could describe in detail the order you followed for the installation? (And the latest MMC version is 9.13...). I really have no hope, but I lose nothing trying this...though I think I tried it sometime ago. Thanks.

Windows General

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