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10170
August 21st, 2002 14:00
W2k instability-spontaneous restart
Just one question before clean reinstall of W2k on the Dell Inspiron 5000e.
The system behaves rather tiresome. Spontaneous cyclic restarts when starting in the normal mode; while everything is OK in the safe mode. I cannot find the device or service causing it. To make the things worse this is a French version of W2k which I have to use for my job :(. I cannot find there step by step mode of start up.
I found the statement in the system events which "helps" a little on the situation:
Type de l'événement : Informations
Source de l'événement : Save Dump
Description :
L'ordinateur a redémarré à partir d'une vérification d'erreur. La vérification d'erreur était : 0x000000c2 (0x00000007, 0x00000b8a, 0xfef03980, 0xfef03988). Microsoft Windows 2000 [v15.2195] Un vidage a été enregistré dans : C:\WINNT\Minidump\Mini081902-03.dmp.
What kind of "verification error" is it and what help can I get from the unloaded dump?
PS There was no any substantial help from the french division of Dell or MS.
All the hardware seems OK according to the Dell diagnostics software.
Thank you
The system behaves rather tiresome. Spontaneous cyclic restarts when starting in the normal mode; while everything is OK in the safe mode. I cannot find the device or service causing it. To make the things worse this is a French version of W2k which I have to use for my job :(. I cannot find there step by step mode of start up.
I found the statement in the system events which "helps" a little on the situation:
Type de l'événement : Informations
Source de l'événement : Save Dump
Description :
L'ordinateur a redémarré à partir d'une vérification d'erreur. La vérification d'erreur était : 0x000000c2 (0x00000007, 0x00000b8a, 0xfef03980, 0xfef03988). Microsoft Windows 2000 [v15.2195] Un vidage a été enregistré dans : C:\WINNT\Minidump\Mini081902-03.dmp.
What kind of "verification error" is it and what help can I get from the unloaded dump?
PS There was no any substantial help from the french division of Dell or MS.
All the hardware seems OK according to the Dell diagnostics software.
Thank you
No Events found!


The_DarkTemplar
93 Posts
0
August 21st, 2002 15:00
To further troubleshoot it, you need to disable automatic reboot when a BSOD occurs. Then, when a BSOD occurs write down what it says and post back.
My System Specifications
See your system birth certificate!
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Dell OptiPlex GX1 800MTbr+
Pentium II Processor 400MHz -> Pentium III Processor 1GHz
64MB -> 192MB -> 256MB non-ECC SDRAM
ATI Radeon 7000 32MB PCI
Maxtor 90845D4 8GB ATA/33 Hard Drive
LG CRD-8400B CDROM by Dell
Samsung SW408B CDRW Drive
Lucent V.90 WildWire Modem by Compaq
harman/kardon HK-LE speakers
Dell QuietKey Keyboard
Microsoft IntelliMouse 1.3A
Link for your system's birth certificate:
http://support.dell.com/us/en/birth_certificate.asp?st=XXXXX
Replace XXXXX with your service tag.
Not affiliated with Dell. Windows 2000 logo copyrighted by Microsoft Corporation. Dark Templar GIF copyrighted by Blizzard Entertainment. Blizzard Entertainment is a trademark or registered trademark of Blizzard Entertainment in the U.S. and/or other countries. All rights reserved. Microsoft Corporation is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. All rights reserved. All other trademarks are the property of their respective owners.
_rohini_
123 Posts
0
August 22nd, 2002 03:00
Right click mycomputer-->Advanced (tab)-->Uncheck the automatic boot
==Anand
tigor
2 Posts
0
August 22nd, 2002 08:00
I forgot about this option of automatic restart on BSOD (never used it on my desktops!. It is really bad option and should never be used IMHO).
At least now I see what happens: the blue screen says -in French :( :
*** STOP: 0x000000c2 (0x00000007, 0x00000b8a, 0xfe336780, 0xfe336788).
Début du vidage de la mémoire physique.
Vidage de la mémoire physique terminé. Contactez votre administrateur systeme ou votre groupe de support technique.
It seems (according to French-physical memory cannot be unloaded) that I have the problemes with harddisk. This is quite unexpected since five different tests for HD passed OK.
Any hints?
The_DarkTemplar
93 Posts
0
August 22nd, 2002 13:00
MSKB says that the fault is incompatible or outdated drivers. Update all drivers on the system and see what happens.
My System Specifications
See your system birth certificate!
Powered by:
Dell OptiPlex GX1 800MTbr+
Pentium II Processor 400MHz -> Pentium III Processor 1GHz
64MB -> 192MB -> 256MB non-ECC SDRAM
ATI Radeon 7000 32MB PCI
Maxtor 90845D4 8GB ATA/33 Hard Drive
LG CRD-8400B CDROM by Dell
Samsung SW408B CDRW Drive
Lucent V.90 WildWire Modem by Compaq
harman/kardon HK-LE speakers
Dell QuietKey Keyboard
Microsoft IntelliMouse 1.3A
Link for your system's birth certificate:
http://support.dell.com/us/en/birth_certificate.asp?st=XXXXX
Replace XXXXX with your service tag.
Not affiliated with Dell. Windows 2000 logo copyrighted by Microsoft Corporation. Dark Templar GIF copyrighted by Blizzard Entertainment. Blizzard Entertainment is a trademark or registered trademark of Blizzard Entertainment in the U.S. and/or other countries. All rights reserved. Microsoft Corporation is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. All rights reserved. All other trademarks are the property of their respective owners.
sangkook
4 Posts
0
October 31st, 2003 01:00
0x0000001e (0xc0000005, 0xa0015d8a, 0x00000000, 0x00006116).
Could you help me?
jwatt
4.4K Posts
0
October 31st, 2003 17:00
0x0000001e (0xc0000005, 0xa0015d8a, 0x00000000, 0x00006116).
A "Stop 1E" is actually quite different from the "Stop C2" reported by tigor.
There's another line following the "stop" message that looks like this:
What module is listed for your system?
Stop 1E is sometimes associated with video drivers. Will the machine start in VGA mode? Were there any changes made before this problem began happening? What Service Pack is installed?
Jim
sangkook
4 Posts
0
October 31st, 2003 19:00
I saw this message..
*** Address A007135F base at A0000000, DateStamp 3bc32f6b -win32k.sys
But I can't remember, I see system journal the following error message,
Miscrosoft 2000[v15.1295] Un vidage a été enregistré dans : C:\WINNT\Memory.dmp.
My notebook is VGA mode, I think.
And service pack 1.
I don't know why this problem began. So I installed completely Win2k several times, but this problem, appears irregulary.
Maybe my notebook was hited gently one time against table, does it make memory break?
Thank you for your reply.
sangkook
4 Posts
0
October 31st, 2003 20:00
stop: 0X000050C0XF000AC54, 0X00001, 0XA0013F3C, 0X0000)
PAGE-FAULT-IN-NONPAGES-AREA
address A0013F3C base at A0000,
datestamp 3947e223.-win32k.sys
jwatt
4.4K Posts
0
November 1st, 2003 20:00
That's possible. I'd suggest reseating the memory, just in case it was jarred loose. You should be able to find the service manual for your laptop by clicking on the "Reference" tab at the top of the page. From there, click on "Systems", then select the product family for your laptop. The next display will show a list of the models in that product family. Click on yours, then select the language, and then look at the Service Manual for your model. You should find a section on memory modules. That section will describe the procedure for removing and replacing the modules.
The fact that you're getting two different kinds of bluescreens (Stop 50, Page fault in nonpaged area, and Stop 1E, Kernel mode exception not handled) suggests that faulty memory is a possibility. Memory problems often cause a variety of problems. Here's an article from www.updatexp.com describing many of the XP bluescreen stop codes, including both of the ones you've reported. The article discusses possible causes and troubleshooting techniques.
It's likely that the video settings are something other than VGA, since most laptops are shipped with video systems that are better than VGA. You can find this out by right-clicking on the desktop background, selecting "Properties", and looking under the "Settings" tab.
Jim
sangkook
4 Posts
0
November 15th, 2003 19:00
jwatt
4.4K Posts
0
November 15th, 2003 23:00
Jim