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16155
May 28th, 2018 10:00
Win 10 & DVD functionality
Both my wife and I have Dell desktops. Ever since the Win 10 upgrade, we've lost use of the DVD play & record functions.
I have tried rolling back the drivers (can't select "roll back drivers"). I've uninstalled the CD/DVD player and rebooted the computer. I've tried all the "regedit" suggestions. All to no avail.
The CD player works perfectly, playing and recording. In File Explorer, in My Computer, the DVD drive does not appear. It appears in Device Manager and has no yellow exclamation mark. When I attempt to update drivers, Win says drivers installed are the best.
The drive is a TSST Corp DVD+- RW SH-216CB.
I'm sure I'm not the only person with this issue, but I could not locate any thread about it.
Thanks for any help.
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RoHe
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August 4th, 2018 12:00
Yes, but unless you either test this DVD drive in a different PC or test a known working DVD drive in this PC, you won't know if it's a hardware or software issue. If the DVD is just a data disk, you should be able to read it in Win 10, but if it's a video DVD, it won't play in Win 10 unless you install a video DVD player app.
bjchavez
4 Posts
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August 6th, 2018 10:00
Yes, and I mentioned this in my first message. I can't install data from a DVD on win 10 v1803 which I should be able to if the laser was reading correctly. I'm searching to find a way to update the registry to read the laser in a DVD format. It can't be a hardware issue when the drive on this model 990 was working in previous models of win 10 and earlier version windows 7. The drivers indicate they are the current and are working for the drive. So I am assuming the software doesn't have the programming to know where to find the DVD. CD player works just fine. So that narrows the problem directly to the DVD and laser.
I'm not concerned yet with video apps. Just reading data off disks as I'm installing software. Apps do work for video once the DVD can read the drive, but I'm not there yet. Just trying to find a solution for the DVD and the laser to talk to each other.
bjchavez
4 Posts
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August 6th, 2018 11:00
Some progress.
https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs
Method 6: Create a registry subkey. After adding this registry the computer seemed to acknowledge I have a DVD player as designed. The BIOS already acknowledged this drive and the drivers stated they were up to date even after reinstalling the hardware. The drive loads some older versions of software but not all my old software. After adding software for playing video DVD's this feature is not working yet.
RoHe
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August 6th, 2018 11:00
Just because the DVD laser worked with previous versions of the OS doesn't mean it hasn't failed now, especially given the age of this PC. It's like saying my lightbulb worked yesterday, and it's not working today, but it can't be the bulb...
Afraid we can't help unless you can confirm this drive will read DVDs when installed in another PC or a known-working DVD drive is installed in this PC.
howardde
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December 27th, 2021 00:00
I have this exact same problem - used to be able to play DVDs. Now, after upgrading Windows, it only recognizes a music CD when it's inserted. It doesn't even recognize that a DVD is in the drive when I put one in. It's not a hardware failure, it's likely a driver that was disabled upon the Windows upgrade. It actually started several years ago (it may have been before the Windows 10 upgrade, actually). I just gave up being able to play DVDs on my Dell computer. I have a Dell Inspiron 660s. Guess I should probably buy a new computer.