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September 15th, 2005 18:00
Win XP HP Printer Update - 0x80070002 error ?
I am unable to complete the following Windows XP update installation (Dimension 8300) - with installation failure error 0x80070002 - which could be due to an interrupted download (the Postscript PS update worked fine):
Hewlett-Packard Company - Printers - HP Color LaserJet 4650 PCL 6 [= 10 Mb]
Date last published: 9/9/2005
HP printer software update released on August 02 2005.
Date last published: 9/9/2005
HP printer software update released on August 02 2005.
The attempted remedies have been:
1) Remove contents of the DataStore folder in %windir%\SoftwareDistribution - didn't work; also appears to lose my Windows Update installation history
2) Windows Installer Cleanup Utility (msicuu2.exe) - abandoned as too risky/time consuming: "Continuing further will make permanent changes to your system. You may need to reinstall some or all applications on your system that used the Windows Installer Technology to be installed" [lists 42 applications !]
Any suggestions would be much appreciated.
Regards,
Dave.
WindowsUpdate.log extract:
2005-09-14 11:08:58 1760 7f0 COMAPI -------------
2005-09-14 11:08:58 1760 7f0 COMAPI -- START -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:08:58 1760 7f0 COMAPI ---------
2005-09-14 11:08:58 1760 7f0 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No
2005-09-14 11:08:58 1760 7f0 COMAPI - Updates in request: 1
2005-09-14 11:08:58 1760 7f0 COMAPI - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2005-09-14 11:08:58 1760 7f0 COMAPI - Updates to install = 1
2005-09-14 11:08:58 1760 7f0 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:08:58 856 814 Agent *************
2005-09-14 11:08:58 856 814 Agent ** START ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2005-09-14 11:08:58 856 814 Agent *********
2005-09-14 11:08:58 856 814 Agent * Updates to install = 1
2005-09-14 11:08:58 856 814 Agent * Title =
2005-09-14 11:08:58 856 814 Agent * UpdateId = {07376636-B77D-41F5-8B11-2569D28018F3}.100
2005-09-14 11:09:09 856 814 Handler Attempting to create remote handler process as [PC]\David in session 0
2005-09-14 11:09:09 856 814 DnldMgr Preparing update for install, updateId = {07376636-B77D-41F5-8B11-2569D28018F3}.100.
2005-09-14 11:09:11 3332 b68 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2005-09-14 11:09:11 3332 b68 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2005-09-14 11:09:11 3332 b68 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-09-14 11:09:11 3332 b68 Handler :::::::::::::
2005-09-14 11:09:11 3332 b68 Handler :: START :: Handler: Driver Install
2005-09-14 11:09:11 3332 b68 Handler :::::::::
2005-09-14 11:09:11 3332 b68 Handler : Updates to install = 1
2005-09-14 11:09:31 3332 b68 Handler Device id = usbprint\hewlett-packardhp_co56ce
2005-09-14 11:09:31 3332 b68 Handler DriverPingback=1|1|usbprint\hewlett-packardhp_co56ce|2004-07-29|60.32.101.41||0|0|HP|HP|HP Color LaserJet 4650 PCL 6|
2005-09-14 11:09:31 3332 b68 Handler WARNING: Driver install of {07376636-B77D-41F5-8B11-2569D28018F3} on USBPRINT\HEWLETT-PACKARDHP_CO56CE failed (0x8024200b)
2005-09-14 11:09:31 3332 b68 Handler : WARNING: Exit code = 0x8024200B
2005-09-14 11:09:31 3332 b68 Handler :::::::::
2005-09-14 11:09:31 3332 b68 Handler :: END :: Handler: Driver Install
2005-09-14 11:09:31 3332 b68 Handler :::::::::::::
2005-09-14 11:09:31 856 814 Agent *********
2005-09-14 11:09:31 856 814 Agent ** END ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2005-09-14 11:09:31 856 814 Agent *************
2005-09-14 11:09:31 1760 f54 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:09:31 1760 f54 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2005-09-14 11:09:31 1760 f54 COMAPI - Reboot required = No
2005-09-14 11:09:31 1760 f54 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2005-09-14 11:09:31 1760 f54 COMAPI ---------
2005-09-14 11:09:31 1760 f54 COMAPI -- END -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:09:31 1760 f54 COMAPI -------------
2005-09-14 11:09:36 856 814 Report REPORT EVENT: {DA72D3A5-626C-4538-9CE2-4A726FC2FF78} 2005-09-14 11:09:31+0100 1 182 101 {07376636-B77D-41F5-8B11-2569D28018F3} 100 80070002 MicrosoftUpdate Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070002: Hewlett-Packard Company - Printers - HP Color LaserJet 4650 PCL 6.
2005-09-14 11:08:58 1760 7f0 COMAPI -- START -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:08:58 1760 7f0 COMAPI ---------
2005-09-14 11:08:58 1760 7f0 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No
2005-09-14 11:08:58 1760 7f0 COMAPI - Updates in request: 1
2005-09-14 11:08:58 1760 7f0 COMAPI - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2005-09-14 11:08:58 1760 7f0 COMAPI - Updates to install = 1
2005-09-14 11:08:58 1760 7f0 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:08:58 856 814 Agent *************
2005-09-14 11:08:58 856 814 Agent ** START ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2005-09-14 11:08:58 856 814 Agent *********
2005-09-14 11:08:58 856 814 Agent * Updates to install = 1
2005-09-14 11:08:58 856 814 Agent * Title =
2005-09-14 11:08:58 856 814 Agent * UpdateId = {07376636-B77D-41F5-8B11-2569D28018F3}.100
2005-09-14 11:09:09 856 814 Handler Attempting to create remote handler process as [PC]\David in session 0
2005-09-14 11:09:09 856 814 DnldMgr Preparing update for install, updateId = {07376636-B77D-41F5-8B11-2569D28018F3}.100.
2005-09-14 11:09:11 3332 b68 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2005-09-14 11:09:11 3332 b68 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2005-09-14 11:09:11 3332 b68 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-09-14 11:09:11 3332 b68 Handler :::::::::::::
2005-09-14 11:09:11 3332 b68 Handler :: START :: Handler: Driver Install
2005-09-14 11:09:11 3332 b68 Handler :::::::::
2005-09-14 11:09:11 3332 b68 Handler : Updates to install = 1
2005-09-14 11:09:31 3332 b68 Handler Device id = usbprint\hewlett-packardhp_co56ce
2005-09-14 11:09:31 3332 b68 Handler DriverPingback=1|1|usbprint\hewlett-packardhp_co56ce|2004-07-29|60.32.101.41||0|0|HP|HP|HP Color LaserJet 4650 PCL 6|
2005-09-14 11:09:31 3332 b68 Handler WARNING: Driver install of {07376636-B77D-41F5-8B11-2569D28018F3} on USBPRINT\HEWLETT-PACKARDHP_CO56CE failed (0x8024200b)
2005-09-14 11:09:31 3332 b68 Handler : WARNING: Exit code = 0x8024200B
2005-09-14 11:09:31 3332 b68 Handler :::::::::
2005-09-14 11:09:31 3332 b68 Handler :: END :: Handler: Driver Install
2005-09-14 11:09:31 3332 b68 Handler :::::::::::::
2005-09-14 11:09:31 856 814 Agent *********
2005-09-14 11:09:31 856 814 Agent ** END ** Agent: Installing updates [CallerId = MicrosoftUpdate]
2005-09-14 11:09:31 856 814 Agent *************
2005-09-14 11:09:31 1760 f54 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:09:31 1760 f54 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2005-09-14 11:09:31 1760 f54 COMAPI - Reboot required = No
2005-09-14 11:09:31 1760 f54 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2005-09-14 11:09:31 1760 f54 COMAPI ---------
2005-09-14 11:09:31 1760 f54 COMAPI -- END -- COMAPI: Install [ClientId = MicrosoftUpdate]
2005-09-14 11:09:31 1760 f54 COMAPI -------------
2005-09-14 11:09:36 856 814 Report REPORT EVENT: {DA72D3A5-626C-4538-9CE2-4A726FC2FF78} 2005-09-14 11:09:31+0100 1 182 101 {07376636-B77D-41F5-8B11-2569D28018F3} 100 80070002 MicrosoftUpdate Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070002: Hewlett-Packard Company - Printers - HP Color LaserJet 4650 PCL 6.
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