Win8 - problems creating a Rescue Disk

Question

I recently got a Dell XPS 8500. It came with Windows 8 (which I quite like). It also came with the system recovery files on the hard drive and Dell's Backup and Recovery software, Metro version.

I want to create a Rescue disk.

1. Open the Dell Recovery & backup software

2. Click on "Rescue Disk"

3. I get a screen where it shows a box labelled "Current Drive" - there is no drive listed there. Instead it's outlined in blue and there's a clock with the hands turning around and the words "Loading"

4. If I click on the Change Drive button, I get a screen that says, "Space needed is 11.xx gb" and another endlessly turning the clock face.

No drive ever shows up in the list. I have a 500gb Western Digital drive connected all the time for back up. I also have tried a variety of USB sticks. No luck.

I am not a Dell premium backup member and am not trying to use the System Backup button. I handle backups to the Western Digital drive via GoodSync.

Thanks for any advice you can give me! Obviously, I need some kind of back up reinstall disk. Screenshots, service tag, etc available on request.

Prateek K · Answer

Hi,

Thanks for contacting the community.

Kindly open command prompt and enter the following command.

Recmig -Createimage c:\recoveryImage

In case you are using USB flash drive please replace c: with the USB drive letter, also please make sure you are logged in as an administrator.

Please reply if you have any further questions.

Thanks & Regards
Prateek K
#iworkfordell

Merneith · Answer

OH! I just realized, I made a typo. It's Recmig, it's Recimg.

However - that doesn't quite work either. Trying it on a USB stick at m:/, I get this error message:

The recovery image cannot be written to the specified path. The recovery image must be stored on a fixed disk.

Error Code 0x8004002

Is there anyway around this or should a put a small partition on the Western Digital hard drive? I'd prefer to use a flash usb stick, if that's possible.

Merneith · Answer

Hi! Thanks for your response. I opened the admin Command Prompt but it didn't work. I got the following message:

'Recmig' is not recognized as an internal or external command, operable program or batch file.

What next?

Prateek K · Answer

Hi,

Thanks for the reply.

If your system is under warranty, please provide me the Service Tag or the Express Service Code of the system in a private message. I have sent you a private message; please reply me with all the information requested. you can check warranty status from the below mentioned link:

http://dell.to/U8fQVa

Please reply if you have any further questions.

Thanks & Regards
Prateek K
#iworkfordell

RajaR · Answer

hi, is there any difference between media recovery usb/dvd disk and this rescue disk option in dell backup and recovery software.. I also recently got inspiron 15 turbo... I have created usb n dvd recovery media.. do I still need to create rescue disk on my hdd for safety or its just the same thing.. that usb n dvd recovery media data was around 6.67gb..

also it would be nice if someone could ans. my query here : en.community.dell.com/.../19479058.aspx

J.arrington · Answer

What does the USB drive letter look like?

TheGear · Answer

Let me pop in here for a second to point out that recimg is really picky about syntax. I got an 0x80004002 error simply because I set the destination of the system image as C:image instead of C:\image.

Paco57 · Answer

Service Tag Service tag removed per privacy policy> I need recovery discs for dell inspirion 3847 I can't make the recovery discs from the recovery partition it said is missing or corrupted thank You

Philip_Yip · Answer

You will need to call Dell Technical Support to procure them, see my notes here:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/request-a-reinstallation-dvd-from-dell/

Windows General

Win8 - problems creating a Rescue Disk

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