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December 28th, 2016 21:00

Window recovery issue with Window 7

Hi

I am trying to restore my laptop to factory setting but i am unable to do so. There comes an error 0xc000000f. What should i do ?

And my window drive 88Gb and there is no other data in C drive but it is showing that drive is full. Why is this so ? please help

Thanks

Moazzam

6 Operator

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20.1K Posts

December 29th, 2016 12:00

What model laptop? The factory settings will not be available if the the drive has been reformatted or has failed. Run the Diagnostics and do a custom test of the hard drive. If there is any error, replace the hard drive.

That error means the boot files are not available or damaged.

11 Legend

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16.1K Posts

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65.9K Points

December 29th, 2016 13:00

Your boot record is corrupt... My guess is the factory recovery partition is likely also corrupt. Run F12 preboot diagnostics:

http://dellwindowsreinstallationguide.com/f12-preboot-diagnostics/ 

You are best to Download a Windows 10 RS1 .iso and clean install with your Windows 7 OEM key:

http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/ 

5 Posts

December 29th, 2016 21:00

I have tried the test. Everything is ok. I have tried to factory restore through the image stored on DVD. It runs the system but later i shut it down its again on the same stage showing the erroe 0xc000000e. I have even lost all my hard disk data unfortunately.

5 Posts

December 29th, 2016 21:00

Hi Mary,

Thank you for the response. My Dell Model is Inspiron  N5010 . I have Diagnostic test but every thing is ok.  I have tried my recovery image stored on DVD. it get installed and run the system. when i shut it down the error is again 0xc000000e. Doing this i even lost all my hard disk data unfortunately but the system is still not running.

5 Posts

December 30th, 2016 09:00

I have somehow managed to overcome this issue and now i can use F8 button to go in varuous options. But when i start my laptop blue screen with some error appears for a fraction of second and i am unable to read the error and the laptop restart. Then when i do start up repair it tries to do but in the end it says"startup repair can not repair this computer automatically.

and when i go to F8 option and it do not works on safe mode, start normally etc and only works for repair your computer. When i do this next option i use start up repair. But still unable  what you will suggest me now. Where is the problem ? In hard drive or something else.

5 Posts

December 30th, 2016 09:00

Hi Marry

I have somehow managed to overcome this issue and now i can use F8 button to go in varuous options. But when i start my laptop blue screen with some error appears for a fraction of second and i am unable to read the error and the laptop restart. Then when i do start up repair it tries to do but in the end it says"startup repair can not repair this computer automatically.

and when i go to F8 option and it do not works on safe mode, start normally etc and only works for repair your computer. When i do this next option i use start up repair. But still unable  what you will suggest me now. Where is the problem ? In hard drive or something else.

9 Technologist

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7.1K Posts

January 8th, 2017 10:00

Moazzam,

If the Dell recovery partition is available then use the link : http://dell.to/2iRE4bk to create a Dell USB repair key to restore the system.


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