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2421
April 27th, 2016 06:00
Windows 10 Login screen
The Dell-customised login screen frequently forgets my username on resuming from a locked screen, and never puts focus on the password input box when I have typed it. I think this is symptomatic of a failed fingerprint reader driver installation, but I can't resolve this issue either despite having followed advice elsewhere on Dell support.
Additionally, if I get my password wrong, the screen layout of buttons / messages etc is just broken (see attached)
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bob_walker99
3 Posts
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April 28th, 2016 04:00
Hi Robin, thanks for the speedy reply, it's much appreciated.
Could you give me some more details of exactly which chipset driver you are referring to please? I've already installed all the available chipset driver updates that Dell Command | Update suggests, and uninstalled/reinstalled my video drivers, but the result is unchanged.
I don't know if it's significant, but there are 2 updates suggested by Dell Command | Update that I can't install:
1) "ST Microelectronics Free fall Data Protection" - this is already installed, but still prompts me. I've tried uninstalling/re-installing but it always comes up in Dell Command | Update regardless
2) "Intel Rapid Storage Technology Driver and Management Console" - this fails with a "This platform is not supported" error. I'm on Windows 10 64 bit.
Thanks
Bob
bob_walker99
3 Posts
0
May 5th, 2016 09:00
Hi Robin,
Just to update - the drastic option resolved my issues. I did a PC refresh since my BIOS was already up to date, and the problem did not occur in safe mode.
(For background, the PC shipped with Windows 7, and the problem only occurred since the update to Windows 10.)
One (fairly minor) annoyance - the refresh process claimed it would write a file to my desktop containing a list of all the applications it was going to uninstall. No such file was created. I can live with this, but it was a little frustrating.
Many thanks for your input.
Regards,
Bob