Thanks very much for the article. I will be happy to try the advise. However, I am unable to get my system to boot. During Windows start-up, I have hit the F8 key and tried Safe Mode. Once the login screen eventualy appears, I am unable to type my password into the dialog box. Prior to getting into Safe Mode, the lights for Caps Lock, Scroll Lock, etc go on and off when I press these keys. However, once in Safe mode, I get no response from these keys. It seems that the PC doesn't recognize my keyboard at this point The mouse works fine, and the keyboard appears to be active prior to getting into Safe Mode.
Not sure if this matters, but I have a USB port mouse, but a regular plug in keyboard. Would it matter if I try using a USB port keyboard.
So unfortunately I am still at square one on this. I really need some help.
Thank you for using the
Dell Community Forum. I found some articles on the Microsoft Kb that states this problem may have been
caused by the Logitech Mouse ware software if you have it installed.
But, the fix requires that you have access to windows, and it was tailored
for SP2 not SP4. Taking that into account, the only option you have left
is a repair install of 2000.
---------------------------------------------------------------------
How to perform a Win2000 repair install:
1) Make sure CD-Rom is first Boot Device in your Bios
2) Insert your Windows 2000 CD
3) Once this is done boot up using CD-Rom Drive. ( When "Hit any Key to Boot From CD-Rom" appears on screen, hit any key on keyboard to invoke CD-Rom boot)
4)You will get a Windows 2000 setup screen, Press "R" to begin repair process.
5)On the next screen, Press "F" to begin the "Fast Repair" option.
6)On the next screen, if you have created the Emergency Repair Disks hit enter or press "L" if you do not have an ER-Disk.
7)Windows 2000 will now search for installs on your system
8)If you have only one install of Windows 2000 you will get different options. Press "ENTER" on your keyboard to continue. Or if there's more than one 2000 install, select the installation you wish to repair and then hit "ENTER"
9)Windows 2000 will now repair your system either from the Emergency Repair Disks (ERD) or from the CD, once done your system will reboot and hopefully everything will be working fine
Images of the 2000 repair install can be found on the following web page:
http://www.windowsreinstall.com/install/win2k/repairw2k/page1.htm
---------------------------------------------------------------------
Thank you so much for your advise - it worked perfectly!!. My system now boots up fine and all my programs and data have been retained.
I still have one problem however. I had been using BT Broadband for internet access. When I double click on desktop icon, I was getting a message something like 'RAS device not detected'. I have been on the phone with BT Openworld support, and we tried to set up an internet connection manually (through the connection wizard, but the strange thing was that it would not let me assign a name to the connection profile (Step 3 of 3 on the wizard set-up. Every name I tried gave a message saying the name must be at least 1 character that is not a space and can not start with a period.)
I have since uninstalled the BT software and the ADSL Alcatel modem, then went through a re-install. Instead of getting the BT icon on my sedktop, I now have an Alcatel icon. When I double click on it, I get the 'RAS device not detected message'. When I say OK to that, another error box says something like 'unable to create internect connection entry'. I am sure I have the modem connected correctly. When I check the device manager, I have all the items and statuses that BT says I should have.
I've tried logging in as Administrator and going through the installs, but this doesn't seem to make a difference. Any ideas??
I experienced the same boot problem, but I think that there can be some different reason.
I experienced the problem the first time some days ago while attempting to upgrade my Optiplex 400, and I found entries on the log saying that services were unable to start because a device (network interface?) was not working.
I re-started in safe mode, removed SP4 and everything looked to work.
Later I had a disk failure, had the Dell specialist replace the HD and re-installed Windows 2000 from scratch.
Here what I made:
- Installed Wdindows 2000 professional creating a partition on the HD
- loaded the original Dell Drivers and Utilities CD (rev. A03)
- updated all the drived from the CD
- instralled the MS Recovery console
- installed my antivirus (CA EZantivirus), updated and run it
At that point I was unable to boot
I booted in safe mode
Now I am re-installing Windows
If anybody from Dell wants I can send my event log files by e-mail
My mouse is the standard mouse provided with the PC.
Should I re-install SP4?
Should I install an updated NIC driver?
Regards
Mario
I am using a Dell PowerEdge Model 6300 with the PERC2 AMI controller. I have four 18GB Maxtor drives and two 36GB Seagate drives. I am using RAID 5 with one virtual disk partitioned into 1 10MB boot drive and a 68MB storage or data drive with Windows 2000 Advanced Server. After applying MS 2000 SP4 I would get a disk I/O error right before the OS loading screen (F8 screen) as the system looked for the virtual disk MBR. The system would load to the server desktop screen but soon would lock up and I would have to cold boot to get back into the NTFS file sysem. However, if I uninstall the SP4 I do not get the I/O error before the Windows 2000 loading screen. I have loaded the same scenario on a Dell PowerEdge 6400 and had not such problem. The differences being an adaptec RAID controller running a RAID 10 and all the same Seagate Cheetah drives.
I hope this helps someone not waste as much time as I have had to do. I can give you the BIOS versions for the various components also.
Hi Jim,
I see that you did get your system back with the repair reinstall, but there are quirks with that since lot of settings might be lost, being one of the reasons why now the internet may not be working.
When such things happen you can try to use the recover console in prompt mode.
you can boot to the recovery console by choosing the same options but instead of saying repair reinstall youwill choose recover console.
The admin password it asks for is the original password that that was assigned to the administrator account when windows was installed.
From here an important command is the listsvc it will show you all the drivers being loaded.
you can pin point and use the disable command to prevent certain drivers from loading and find out which was causing the problem.
This method might be a little more tedious and time consuming but it does not alter the current state of the system and you can identify the problem source.
hope this helps.
Here is alink to the
MS RECOVERY CONSOLE You can also install the Recovery console so you dont need the CD.
hope this info helps for future.
DELL-BobT
3.1K Posts
0
August 25th, 2003 19:00
Jim,
Thank you for using the Dell Community Forum.
Try the solution in this Microsoft knowledge base article.
JimD79
6 Posts
0
August 26th, 2003 09:00
Thanks very much for the article. I will be happy to try the advise. However, I am unable to get my system to boot. During Windows start-up, I have hit the F8 key and tried Safe Mode. Once the login screen eventualy appears, I am unable to type my password into the dialog box. Prior to getting into Safe Mode, the lights for Caps Lock, Scroll Lock, etc go on and off when I press these keys. However, once in Safe mode, I get no response from these keys. It seems that the PC doesn't recognize my keyboard at this point The mouse works fine, and the keyboard appears to be active prior to getting into Safe Mode.
Not sure if this matters, but I have a USB port mouse, but a regular plug in keyboard. Would it matter if I try using a USB port keyboard.
So unfortunately I am still at square one on this. I really need some help.
Thanks, Jim
Karell
2 Intern
•
2.5K Posts
0
August 26th, 2003 15:00
Thank you for using the Dell Community Forum.
I found some articles on the Microsoft Kb that states this problem may have been
caused by the Logitech Mouse ware software if you have it installed.
But, the fix requires that you have access to windows, and it was tailored
for SP2 not SP4. Taking that into account, the only option you have left
is a repair install of 2000.
---------------------------------------------------------------------
How to perform a Win2000 repair install:
1) Make sure CD-Rom is first Boot Device in your Bios
2) Insert your Windows 2000 CD
3) Once this is done boot up using CD-Rom Drive. ( When "Hit any Key to Boot From CD-Rom" appears on screen, hit any key on keyboard to invoke CD-Rom boot)
4)You will get a Windows 2000 setup screen, Press "R" to begin repair process.
5)On the next screen, Press "F" to begin the "Fast Repair" option.
6)On the next screen, if you have created the Emergency Repair Disks hit enter or press "L" if you do not have an ER-Disk.
7)Windows 2000 will now search for installs on your system
8)If you have only one install of Windows 2000 you will get different options. Press "ENTER" on your keyboard to continue. Or if there's more than one 2000 install, select the installation you wish to repair and then hit "ENTER"
9)Windows 2000 will now repair your system either from the Emergency Repair Disks (ERD) or from the CD, once done your system will reboot and hopefully everything will be working fine
Images of the 2000 repair install can be found on the following web page:
http://www.windowsreinstall.com/install/win2k/repairw2k/page1.htm
---------------------------------------------------------------------
JimD79
6 Posts
0
September 4th, 2003 14:00
Karell,
Thank you so much for your advise - it worked perfectly!!. My system now boots up fine and all my programs and data have been retained.
I still have one problem however. I had been using BT Broadband for internet access. When I double click on desktop icon, I was getting a message something like 'RAS device not detected'. I have been on the phone with BT Openworld support, and we tried to set up an internet connection manually (through the connection wizard, but the strange thing was that it would not let me assign a name to the connection profile (Step 3 of 3 on the wizard set-up. Every name I tried gave a message saying the name must be at least 1 character that is not a space and can not start with a period.)
I have since uninstalled the BT software and the ADSL Alcatel modem, then went through a re-install. Instead of getting the BT icon on my sedktop, I now have an Alcatel icon. When I double click on it, I get the 'RAS device not detected message'. When I say OK to that, another error box says something like 'unable to create internect connection entry'. I am sure I have the modem connected correctly. When I check the device manager, I have all the items and statuses that BT says I should have.
I've tried logging in as Administrator and going through the installs, but this doesn't seem to make a difference. Any ideas??
Thanks, Jim
mnebbia
1 Message
0
September 5th, 2003 10:00
I experienced the problem the first time some days ago while attempting to upgrade my Optiplex 400, and I found entries on the log saying that services were unable to start because a device (network interface?) was not working.
I re-started in safe mode, removed SP4 and everything looked to work.
Later I had a disk failure, had the Dell specialist replace the HD and re-installed Windows 2000 from scratch.
Here what I made:
- Installed Wdindows 2000 professional creating a partition on the HD
- loaded the original Dell Drivers and Utilities CD (rev. A03)
- updated all the drived from the CD
- instralled the MS Recovery console
- installed my antivirus (CA EZantivirus), updated and run it
At that point I was unable to boot
I booted in safe mode
Now I am re-installing Windows
If anybody from Dell wants I can send my event log files by e-mail
My mouse is the standard mouse provided with the PC.
Should I re-install SP4?
Should I install an updated NIC driver?
Regards
Mario
edobedo
1 Message
0
April 10th, 2004 17:00
I am using a Dell PowerEdge Model 6300 with the PERC2 AMI controller. I have four 18GB Maxtor drives and two 36GB Seagate drives. I am using RAID 5 with one virtual disk partitioned into 1 10MB boot drive and a 68MB storage or data drive with Windows 2000 Advanced Server. After applying MS 2000 SP4 I would get a disk I/O error right before the OS loading screen (F8 screen) as the system looked for the virtual disk MBR. The system would load to the server desktop screen but soon would lock up and I would have to cold boot to get back into the NTFS file sysem. However, if I uninstall the SP4 I do not get the I/O error before the Windows 2000 loading screen. I have loaded the same scenario on a Dell PowerEdge 6400 and had not such problem. The differences being an adaptec RAID controller running a RAID 10 and all the same Seagate Cheetah drives.
I hope this helps someone not waste as much time as I have had to do. I can give you the BIOS versions for the various components also.
Ed
_rohini_
123 Posts
0
April 10th, 2004 20:00
I see that you did get your system back with the repair reinstall, but there are quirks with that since lot of settings might be lost, being one of the reasons why now the internet may not be working.
When such things happen you can try to use the recover console in prompt mode.
you can boot to the recovery console by choosing the same options but instead of saying repair reinstall youwill choose recover console.
The admin password it asks for is the original password that that was assigned to the administrator account when windows was installed.
From here an important command is the listsvc it will show you all the drivers being loaded.
you can pin point and use the disable command to prevent certain drivers from loading and find out which was causing the problem.
This method might be a little more tedious and time consuming but it does not alter the current state of the system and you can identify the problem source.
hope this helps.
Here is alink to the MS RECOVERY CONSOLE
You can also install the Recovery console so you dont need the CD.
hope this info helps for future.
==rohini