Hi Michael,

Let’s try system restore which can resolve the issue.

Below mentioned steps would help you with system restore:

1. Restart the computer.
2. Tap during startup until the Windows Advanced Options menu appears. If the Windows Advanced Options menu does not appear, restart the computer, and try again. Press the until Repair Your Computer is highlighted, and press .
3. In the System Recovery Options click to select your language, and click  Next     
4. In the System Recovery Options window, log in as a user with administrative rights, and click       OK  
5. Click System Restore.
6. In the System Restore window, click      Next     to display the most recent restore points in chronological order.
7. Click the Show more restore points check box for a complete listing of restore points. Click to select a restore point.
8. A good starting point is to attempt to restore from the most recent restore point. If this fails to correct the problem, and then try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point needs to be reinstalled. Click Next and then Finish.  

Awaiting your response!

Thanks for your reply, Rajesh, but I tried logging in as an administrator and I don't remember my password.  any way past that?